Redefining the CEO role: Chief Empathy Officer

Deloitte SheXO Club event | 15 March 2022

It is our great pleasure to invite you to take part in our regional SheXo Club webinar on Redefining the CEO role: Chief Empathy Officer, which will take place on 15 March 2022 | 15:00 - 16:00 BG time.

It’s critical for companies to hire and develop more effective managers and leaders capable of moving their organization forward during both good and challenging times. That requires looking beyond traditional strategies for management development and cultivating the skills most important for success.

In the last years, especially in times of pandemic, one of those skills is empathy — a vital leadership competency. Having the ability to understand the needs of others, and being aware of their feelings and thoughts becomes more and more crutial.

During the webinar you will hear the views and expertise of remarkable leaders from Central and Eastern Europe who practice successfully empathetic leadership towards their employees. They will share with us if and how does this approach affect job performance, comunication, trust and loyalty.

Redefining the CEO role: Chief Empathy Officer | 15 March 2022 | 15:00 -16:00


  • Keynote speaker - Emma Codd - Deloitte Global Inclusion Leader
  • Panel discussion with the participation of:
    • Ivana Gažić - President of the Management Board of the Zagreb Stock Exchange, Croatia
    • Mila Litvinjenko - CEO, Aura, Serbia
    • Paulina Naumenko - Diversity & Inclusion Leader, Intel Technology, Poland
  • Q&A session with panelists and keynote speaker


Redefining the CEO role - Chief Empathy Officer

15 March | 15:00 - 16:00

Register here

About the speakers

Emma Codd is the Global Inclusion Leader for Deloitte and leads the delivery of the organisation’s global inclusion strategy. Emma’s work in this role includes a focus on Respect & Inclusion; gender balance; LGBT+ inclusion and mental health - including the implementation of a mental health baseline globally and becoming a Founding Partner of the Global Business Collaboration on Better Workplace Mental Health.

Emma’s role has also included the production of thought leadership aligned to this strategy, such as that relating to the impact of the Pandemic on women in the workplace.

From 2013 – 2019 Emma was Managing Partner for Talent for Deloitte LLP in the UK and sat on the firm’s Executive Committee, a role which she held alongside her client facing role as a Partner in the Financial Advisory practice. During this period Emma led a period of significant change for the firm from a diversity & inclusion perspective, including the firm’s award-winning approach to Respect & Inclusion. Alongside this focus on culture, Emma devised and implemented numerous targeted interventions aimed at positively impacting from a gender, LGBT+, ethnicity and social mobility diversity perspective – this included early voluntary gender and ethnicity pay gap reporting.

Emma is a member of the LACA Lead the Change board, a board established by the UK Government to take forward work to increase the diversity and inclusion at the top of the UK’s leading organisations, the UK Thriving at Work Council, and the Global Institute for Women’s Leadership Employers’ Board. In 2021 Emma was awarded Honorary Membership by the Institute of Chartered Accountants for England and Wales for her work championing diversity and inclusion of women and LGBT+ communities.


Ivana Gažić is the President of the Management Board of the Zagreb Stock Exchange, the lead developer of the capital market in the region. ZSE provides a transparent, secure, cost-effective and efficient marketplace, while obtaining the highest quality of capital market services in order to meet the needs of investors, issuers and all stakeholders.
Ivana started her career in 1998 at Pliva Plc. where she served until 2003 as a Head of Capital Market Operations. Since 2003 till 2005 she worked at Lura Plc. as a Head of strategic financing project and the assistant to CEO. In 2005 Ivana joined Société Générale - Splitska Bank Plc. where she worked as a Deputy Head of Corporate Department and a Head of Structure Finance Department. In 2007 she continued her career in Hypo Alpe-Adria-Bank Plc. taking the position of Executive Director in the Investment Banking Unit responsible for financial markets, private banking, corporate finance, asset management and investment funds. Since May 2010 she is the President of the Management Board of Zagreb Stock Exchange.
She serves as supervisory board member of SEE LINK Skopje and Pan Pek Zagreb, while in Ljubljana Stock Exchange, she is the President of the Supervisory Board. Ivana is also a member of the Council of the Croatian Financial Services Supervisory Agency and from 2019 she acts as a permanently appointed Court Expert Witness in finance, securities and capital markets.
Over the years Ivana improved her knowledge through various professional seminars on banking and capital markets. She was a speaker, lecturer and participant in numerous conferences and professional gatherings on the subject of banking, finance and capital markets.

Mila Litvinjenko is the owner of AURA Cosmetics Company (Serbia), its founder and active creator of its business politics. Mila was born in Belgrade, and graduated from the Faculty of Philology, French Language and Literature Department, at the University of Belgrade. In 1996, Mila decided to start her own business in the production of cosmetics. Step by step, fearless of strong foreign competition, Aura has grown and developed. Team work, innovation, flexibility, constant market research and recognizing its needs as well as quick reactions to satisfy them, have enabled Aura to successfully deal with worldwide known brands from the same business area.

Paulina Naumenko is diversity & Inclusion Leader at Intel Technology Poland. Alumna of Warsaw School of Economics and postgraduate Gender Studies at Polish Academy of Sciences. Senior Fellow of Humanity in Action international program. Inclusive Leadership program facilitator.

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