Insights

Government Transformation – it’s happening now 

How Deloitte helps Governments transform

Procurement

Proactive, predictive and automated processes offer insights, optimize operations and reduce risks.

What this means for you? Key considerations
  • Intelligent extraction of data through tools such as Optical Character Recognition and learning algorithms that read documents rapidly. 
  • Clear visibility of joint value chains when buyers and suppliers operate on platforms that provide collaboration networks. 
  • Alerts to events that impact suppliers and supply chains when trends are monitored through Crowdsourcing. 
  • Rapid prototyping using 3D printing. 
  • Transactions are validated and payments automatically triggered by digital blockchain ledgers within peer-to-peer networks. 
  • Audit tracking is enabled by using sensors and wearables that note the movement of goods and inventory levels.  
  • Proactive monitoring of supplier behavior and performance through Cyber tracking.
  • Detection of events and changes of status as virtual reality and spatial analytics scan video, location data, and pattern analysis. 
  • Strong cybersecurity is essential, as a digital supply chain puts a critical piece of infrastructure at risk of cyberattacks.
  • Constant upgrade / innovation of the digital platform / application to make it relevant for the current context.
  • Regular training / change management for the users / support staff to operate the continuous innovation in the organization.
  • Simplification of process for smooth automation.
Human capital transformation

Upgraded capabilities and data-driven decision-making increase efficiency.

What this means for you? Key considerations
  • End-to-end finance operations autonomously supported by connected data, technology, process, and people
  • Clear visibility of joint value chains when buyers and suppliers operate on platforms that provide collaboration networks. 
  • Reduced risk thanks to robotics and automation offering greater accuracy and less need for manual inputs
  • Interactions are automated by portals with embedded technologies such as machine learning, speech recognition, and natural language generation (NLG)
  • Transaction speed is accelerated as a secure Cloud-based ERP reduces technology redundancy
  • Compliance is embedded across the entire chain of processes via an inbuilt guardrail of systemically configured and automated controls
  • Public trust in government will be more critical than ever as technology introduces new financial risks and old market players are superseded by new entrants
  • Clear cut ownership and accountability should be defined which will result in process efficiency . Credibility and trust will improve accordingly
  • Finance and accounting functions thrive on data. Proper management of data , storage, tracking and organization of data should be organized to adopt technology automation and upgrade.
Finance transformation

The work environment responds to people’s needs rather than hampering them.

What this means for you? Key considerations
  • A dynamic workforce ecosystem that responds to your needs
  • More accurate and consistent performance analysis enabled by AI data
  • Individuals are empowered to self-serve through their mobiles, for example, for e-learning and time-off requests
  • Reduced human error and greater job satisfaction as automation elevates skills above routine processes
  • Potential skills gaps are spotted and mapped thanks to predictive and advanced analytics
  • Enhanced employee engagement in learning through virtual reality to facilitate role-playing and training
  • Teamwork is strengthened by collaboration networks
  • A greater ability to attract and retain high-quality talent thanks to higher employee satisfaction
  • The high expectations that exist for a seamless employee experience need to be reflected in people transformation
  • Certain cohorts of people are less likely to engage in digital processes, and governments must work to make their transformations inclusive to reflect the diversity of their societies
  • The prevalence of robotics means that organization design needs to focus on meaning and purpose while transactional, operational activities are performed by technology
  • Careers are no longer linear and skills development must be at the forefront of any change
Planning & Analytics

Accurate data gives empowered decision-makers the power to act fast

What this means for you? Key considerations
  • Simplified decision-making with visualized data in user-friendly formats and comprehensive dashboards
  • Reduce effort with AI-generated recommendations based on historical data 
  • Predict outcomes to make anticipatory decisions with Advanced Analytics that combine modelling, statistics, machine learning, and AI with third-party data sources to create simulations and digital twins 
  • Deliver better business continuity during a crisis 
  • A data-first culture prioritises evidence-based decision-making and flags poorly evidenced decisions to avoid risks
  • Streamline operations with lean layers to accelerate decision-making at the appropriate levels 
  • Increase ownership and visibility of decisions, lowering risk and increasing traceability
  • More productive and fulfilling days for staff as more efficient meetings with clearly defined parameters deliver better outcomes
  • Decision-making, even when backed by latest technology, has the potential for risk. A culture of ‘fix first, assign blame later’ is critical to keep progress moving.
  • With cognitive AI being embedded into Oracle Cloud across the platform, the ability for Governments to leverage real-time insight for decision-making will only increase and generate greater impact to the Government users of GRP as well as to the citizens they are serving. 
Workday AMS

Personalized services and a frictionless experience make citizens more satisfied and more willing to engage with government.

What this means for you? Key considerations
  • VR can provide immersive training, helping inspectors, social workers, and law enforcement react safely and effectively in the physical world
  • You can become a skills-based organization that attracts and cultivates the brightest and best talent
  • You can be more agile by leveraging the cloud's scalable and elastic platform to adapt to frequent changes
  • You can better protect your data and applications by taking advantage of the up-and-coming security technologies available on the cloud platform
  • Blockchain and digital ledgers can revolutionize your operations by improving contract management, financial transactions, and fraud detection
  • Cloud can help improve collaboration between you and other governments by providing a shared platform and data sharing
  • A propensity to operate in silos should not be replicated in the Cloud environment
  • AI requires careful implementation so that poor behaviour is not replicated at scale
  • Carefully consider the vendor lock-in risks of cloud computing before adopting it
  • Properly assess the implications that can occur due to potential latency and data loss
  • Cloud services within the same geography should meet rigorous data residency, data sovereignty compliance and latency requirements, OCI Dedicated Region Cloud @Customer provides 80+ services and offers a wide range of cloud capabilities and services for Data, AI and big data service
Industry insights

Talent is attracted to a skills-based organization while AI and VR enhance the citizen experience

The Deloitte Workday Alliance focuses on all key industries to go beyond deploying the system and provide industry specific services, solutions, experience and insights to harness the power of one Workday.

What this means for you? Key considerations
  • VR can provide immersive training, helping inspectors, social workers, and law enforcement react safely and effectively in the physical world
  • You can become a skills-based organization that attracts and cultivates the brightest and best talent
  • You can be more agile by leveraging the cloud's scalable and elastic platform to adapt to frequent changes
  • You can better protect your data and applications by taking advantage of the up-and-coming security technologies available on the cloud platform
  • Blockchain and digital ledgers can revolutionize your operations by improving contract management, financial transactions, and fraud detection
  • Cloud can help improve collaboration between you and other governments by providing a shared platform and data sharing
  • A propensity to operate in silos should not be replicated in the Cloud environment
  • AI requires careful implementation so that poor behaviour is not replicated at scale
  • Carefully consider the vendor lock-in risks of cloud computing before adopting it
  • Properly assess the implications that can occur due to potential latency and data loss
  • Cloud services within the same geography should meet rigorous data residency, data sovereignty compliance and latency requirements, OCI Dedicated Region Cloud @Customer provides 80+ services and offers a wide range of cloud capabilities and services for Data, AI and big data service

Get in touch

Faisal Darras<br> Partner | Consulting<br>

Faisal Darras
Partner | Consulting

Faisal leads Deloitte’s Oracle alliance for the Middle East and specializes in public sector transformation
fdarras@deloitte.com

 
Muhannad Tayem<br> Partner | Consulting<br>

Muhannad Tayem
Partner | Consulting

Muhannad is the Deloitte’s Government & Public Sector Leader across the Middle East
mtayem@deloitte.com

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