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Jonathan specialises in Operations and Process Improvement and has extensive experience in delivering change programs in both the UK and Bermuda. Before joining Deloitte, Jonathan worked for Royal Mail during the implementation of World Class Manufacturing methodology and more recently for HSBC Bank Bermuda during implementation of their Global Standards Programme. This experience has allowed Jonathan to develop a strong skills toolkit which includes change management, continuous improvement, quality control, customer service, problem solving, process engineering, Kaizen, World Class Manufacturing, Lean Six Sigma and project management.
Jonathan holds an MSc in Business Process Management from Brighton Business School and is currently studying for a Certified Anti Money Laundering Specialist (CAMS) designation and has recently obtained an ICA Specialist Certificate in Money Laundering Risk in Betting and Gaming.