Igniting the new telco value engine

Historically, most global telecommunication carriers have focused on capturing growth in the consumer segment. However, increasingly saturating mobile markets, disruption from OTT providers in core voice and SMS services, and intense price competition is putting B2C markets under pressure. In contrast the increasing demand of small business and enterprise clients for end to end ICT services presents a growth opportunity. In particular, demand for IT services is on the rise as businesses go digital.

The transition from telecommunications provider to an integrated ICT services company is fraught with complexity. Many telcos have extended their portfolio to include IT products and services, either organically or through acquisitions, but have often failed to fully integrate and leverage the combined portfolios.

As traditional telco operators explore relatively uncharted territory in B2B growth, important choices emerge. This report provides a perspective on the implications and opportunities associated with these choices.

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