Perspectivas

Mantenerse por delante de la competencia

Como las firmas de servicios financieros están planeando ganar

“Staying ahead of the pack: How financial services firms are planning to win”. El informe recientemente elaborado por Deloitte examina cómo las Entidades Financieras están buscando mantenerse por delante de la competencia trabajando en aspectos tales como: Innovación, Transformación digital, Regulación y Talento. El estudio cuenta con la participación de más de 200 ejecutivos de la industria de todo el mundo, quienes se han mostrado pragmáticos y optimistas en materia de regulaciones, interesados en atraer y mantener lo mejor de la fuerza de trabajo del siglo 21, y adoptando iniciativas para la transformación del negocio y anticipándose a la entrada de nuevos jugadores y tendencias disruptivas. A continuación el informe completo.

How are financial services firms looking to innovate? Firms are quietly transforming their businesses in anticipation of new entrants and disruptive trends.

What’s an innovative business? To the typical person, it’s a company in an industry like software technology, alternative energy, or biomedical engineering. Few would name one in financial services, an area of commerce with origins as old as the first currencies.

Recently Deloitte Touche Tohmatsu Limited surveyed 200 executives at banking, securities, insurance, and investment management firms around the world. A quarter of them worked for firms with more than US$30 billion in revenue; most were in finance or operations. We asked what they thought was important to staying ahead of the competition in the next three to five years.

What we learned is that firms are quietly transforming their businesses in anticipation of new entrants and disruptive trends. Their response to regulation is both pragmatic and optimistic. They’re adopting new ways to attract and keep the best of a 21st century workforce. And they’re taking on digital initiatives across a spectrum of operational areas, with an eye to profitability, compliance, and a superior client experience.

Staying ahead of the pack

Key findings:

  • Disruption is becoming the norm - Nearly two-thirds of executives are seeing new entrants impact their industry segment.
  • Banking sector seeing more disruption - Compared with the insurance sector, respondents in banking are 50 percent more likely to expect a major impact on their business from new entrants and disruptive trends.
  • Innovation is key - Eighty-two percent of executives believe innovation is very or most important in their current environments.
  • Regulation varies by region - Respondents in Asia and Europe were two times more likely than those in the Americas to expect a lot more regulation.
  • Areas deemed important for market success - Ranked in order of priority, innovation and new offerings; digital transformation; regulations and talent needs are most important.
  • Human capital strategy key to success -Talent retention (90 percent), right skills in the right location (85 percent), and talent governance (85 percent) are key strategies.

Staying ahead of the pack

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