FEBRABAN 2017 Banking Technology Survey
Mobile banking is the favorite channel of Brazilians
The FEBRABAN 2017 Banking Technology Survey, conducted by Deloitte in partnership with the Brazilian Federation of Banks, shows that mobile banking has definitively been established as the preferred channel for Brazilians, reponsible for 21.9 billion bank transactions in 2016 - an increase of 96% over the previous year.
In terms of participation, mobile represents 34% of total operations, an increase of 14 percentage points, followed by internet banking (23%). Considering only financial transactions, the rise was even more representative: 140%; from 500 million in 2015 to 1.2 billion. In terms of historical evolution, the volume has quadrupled in the last three years.
In 2016, the investments and IT expenses of participating banks summed R$ 18.6 billion. Of this total, 45% was for software development, 35% for hardware, 19% for telecom and 1% for other technologies - the same tendency pointed out in previous studies.
The study had the participation of 17 financial institutions, which represent 91% of the assets of this industry in Brazil.