Innovate. scale. measure. incent.
Rising citizen expectations, aging populations, and global economic volatility have put pressure on governments to increase the value for money of public services.
Efficiency is an increasingly core component of government reform. However, reviews of government production costs and productivity in OECD countries indicate that governments may be getting less efficient over time. Governments are actively addressing this topic through the introduction of new practices in various areas of public service. This study is a review of leading practices in the public sector in the UAE, Australia, Canada, Singapore, and the UK, informed by interviews with senior public servants and subject matter experts. It shows how to drive efficiency in four key areas: innovation in public services; scaling the use of efficient practices; improving the use of measurement and analytical tools; and strengthening management incentives.