Finance-as-a-service: the next phase of growth

Article

Capitalize on your data for competitive advantage

Data, analytics, and integration-as-a-service

Businesses have access to massive amounts of information regarding customers, competitors, supply chains, internal processes, human capital, real estate, and more. Despite that, most have been unable to crack the code of high-impact analytics to unlock that data’s potential. With such complex obstacles, it’s no wonder that most organizations find it difficult to break the cycle of escalating costs, rapid report-inventory growth, limited business adoption, and questionable impact.

Deloitte’s data, analytics, and integration-as-a-service is designed to help organizations get the results they want from their analytics function and to better align the outcomes they want with the spend required to attain them. This comprehensive offering includes numerous distinct elements, which allows each organization to have a tailored, flexible program that delivers tangible results.

Why Deloitte?

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Talent and capacity
The data, analytics, and integration-as-a-service offering is powered by skilled Canadian-centric specialists, pulling talent from across Deloitte’s global network as required. This allows for a blended team that’s responsive to client needs for local and/or on-site presence while also bringing in a breadth of capabilities.

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Structured execution
Our ability to improve a client’s data and analytics capabilities and deliver more predictable outcomes to them is because we use our own proven reporting and analytics operating model. Over time, we’ve actively refined this model as we learn during advisory work and client service delivery engagements.

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Rationalize your reports
Our proprietary report rationalization toolset, called D2.R2, helps us rapidly assess a client’s inventory of reports and dashboards and identify which can be decommissioned or consolidated. The toolset can then be used to keep the reports inventory under control, thereby mitigating the cost and complexity of managing the project as it progresses.

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Deliver measurable results
Deloitte’s extensive industry and capability know-how allows us to bring a unique perspective to the use cases that will best serve the needs of client business teams. This insight informs the report curation process and helps identify better models that businesses could use to assess performance and make informed decisions.

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Outcomes-based services
While most organizations spend a lot on their analytics capability–people, processes, and technology–, many aren’t getting results commensurate with that spend. Our model helps create a better connection between spend and outcomes.
The needs of individual clients differ, and the commercial model employed for our data, analytics, and integrationas-a-service offering should as well.

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Case Studies
Telecommunications and media
A Canadian telecommunications, entertainment, and media company wanted to accelerate its growth strategy by integrating and expanding its customer service platform to capture households with internet, mobility, land lines, and streaming services.
A major telecommunications company that serves over 10 million Canadians with wireless, internet, and home phone services wanted a consolidated view of customer insights to help identify, retain, and drive revenue growth with existing customers. The Deloitte Data, Analytics & Integration (DA&I) team was invited to help assess, evaluate, improve, and operate the full division of the organization’s enterprise integration services, which included cross-functional groups in Canada, India, and Bulgaria. The team looked at the project through a client-centric lens, focusing on the end-user experience. Deloitte’s approach helped the client reduce its annual maintenance and system supports cost by approximately 40% and, thanks to streamlined business processes, reduced end-users’ queued wait times by up to 50%. As a result, the client experienced a significant increase in sales, employee productivity, and customer satisfaction. This led the organization to engage the Deloitte team to operate the business unit, as a managed service model. This change enabled the client’s IT leaders to refocus on building the organization’s brand and capability in the marketplace, and to better serve its customer base as the company grows.
Consumer retail
A multinational retail clothing company was looking for more transparency into and deeper insight from its supply chain vendors in an effort to capitalize on seasonal trends and increase inventory turnover.
The popular North American retailer, which has annual sales over CAD$8 billion, needed help integrating data across its organization. The executive leadership team wanted a holistic view of its business to help optimize planning, budgeting, forecasting, and purchasing decisions. The DA&I team was tasked with helping the company’s IT leader to build a high-value business case and blueprint design of an agile solution that could be tailored to forecasting demand and managing store inventory. Deloitte recommended a cloud data platform to underpin the business solution, which had millions of data points. The software was further developed with AI-based visual analytics to replace the existing outdated applications, enabling users to create ad-hoc analytic reports into a visual dashboard. The new software platform was a game-changer for the organization, providing its leaders with relevant, accurate, and quality data to help them make informed, strategic decisions about growth in new and existing markets.
Power, utilities, and renewables
One of Canada’s leading providers of clean, renewable energy needed a reliable, accurate, and secure technology infrastructure to enable its leadership team to easily access the information needed for financial and regulatory reporting requirements.
A leading clean renewable energy organization serving over five million Canadians was being challenged by an overextended technology infrastructure and growing demands from the board of directors, regulatory bodies and tax payers to securely translate accurate and relevant analytic reports into a digestible format for internal and external users. The Deloitte DA&I team was asked to build a robust technical foundation that not only met the technical architecture requirements, but also satisfied the industry’s regulatory requirements. Our team designed and created a technical framework for essential service providers to address the organization’s complex interfaces between internal applications and external business partners. Business continuity and scalability was critical during this engagement, and the Deloitte team mitigated any risks and outages for this essential service provider– even during extreme weather conditions. Executing the project with no outages or interruptions, the Deloitte team delivered a custom solution that can support over 600 complex interfaces between 50+ internal applications and 22 distinct external business partners into one centralized platform.
Government and public services
A regulatory organization needed help to simultaneously upgrade over 50 application program interfaces (APIs) and create a sustainable onboarding and training plan to run and support the operational aspects of the applications.
A trusted government regulating body that serves over four million Canadians had two big challenges: retaining talent on its IT team and implementing a major technology upgrade that would impact the business continuity of the organization. Not only was there an immediate need to integrate over 50 APIs to modernize and secure the information transmitted to and from end-users, but ongoing support and maintenance for IT systems was a major concern because of an unstable staffing level. The Deloitte DA&I team deployed a prescribed framework and methodology to accelerate the client’s objective to modernize its application platform. It also designed an operating and support model embedded with continuous improvement, innovation, and areas for automation for the next five to 10 years. The nine-month migration plan was completed on time and on budget, which allowed the regulatory organization to refocus on enhancing its service offerings, while seeking opportunities for growth and innovation. Results to date been favourable. The client’s leadership team decided to adopt a new operating model for IT built on a multi-year, managed services relationship with the Deloitte team.
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