Transforming governments through digital technologies
Five factors that influence change
In the coming decade, several factors—an aging population, the rise of millennials, budget shortfalls, and ballooning entitlement spending —could reshape the way the government delivers services. However, it is the introduction of new digital technologies that would change the pathway forever.
Successful public bodies will be more flexible, adapting to the one constant of the new digital age: change itself. They will re-imagine their services and continually innovate the way they engage with customers.
In this report, we explore findings related to the characteristics of public sector organizations at the forefront of using digital technologies to transform the way they function. We then look at the primary barriers to digital transformation. Finally, we lay out a set of strategies that government leaders can employ to successfully navigate the digital transformation journey.
To read the full report click here.