Crisis and resilience

Navigate the unexpected and emerge stronger

Assess and monitor risks that could cause crises. Prevent them when possible. Establish response plans. Our crisis and resilience service will help you intelligently design processes, maintain standards, and implement a robust organizational framework. Transform your technology services and withstand operational stresses, cyber-attacks, and constant change.

Our Crisis Management services span the entire crisis life cycle. We help clients identify, assess, prevent, prepare, respond and recover from crises.

How we can help:

Crisis readiness

  • Prepare for high-consequence events that have the potential to seriously disrupt operations, damage reputations, and destroy shareholder value
  • Identify and assess risks that pose significant threats to the business
  • Prepare documented crisis plans and processes
  • Create remediation activities resulting from tests of plans
  • Additional services targeted at organizational crisis readiness

Crisis Response

  • Experienced professionals to support clients in crisis, particularly in the immediate aftermath of a major event
  • Augmenting the client’s crisis response team to assist with data-gathering and reporting to manage the demands of responding to events in real-time
  • Advising and assisting with post-crisis communications through our professional resources and partnerships with PR firms
  • Navigating traditional and social media to pre-empt or respond to major reputation threats

Crisis Recovery

  • Assessing the effectiveness of crisis response
  • Providing advice as the organization looks to recover its reputation and seize new opportunities
  • Coordinating long-term recovery strategies such as claims management, compliance with policies and regulatory requirements
  • Improving media/public/government relations communications

Crisis Management

  • Preparing for, responding to, and emerging stronger from any major crisis
  • Enterprise crisis programs
  • Crisis readiness using simulations and
  • Effective communication to stakeholders
  • Rapid response and recovery programs

Risk Sensing

  • Sensing and predicting emerging risks and proactively managing any disruption

Key Contact

Jean-Francois Allard

Jean-Francois Allard

Partner | Risk Advisory

Jean-François is a partner in Deloitte’s Risk Advisory practice. He is also Canada's national crisis and resilience leader. Jean has successfully guided complex cybersecurity and risk transformations,... More