Application management services

As today’s large and diverse IT landscapes trend toward greater complexity, IT departments are struggling to keep pace, and costs are spiralling out of control. An estimated two out of three IT dollars are now spent maintaining existing technology. This is forcing IT executives to simultaneously control costs, reduce risk, improve returns and respond to the ever-changing needs of the business. In addition, services must be delivered at the highest quality or else cost savings will never be realized. It is becoming increasingly clear that traditional approaches are not enough.

With a flexible structure that tunes service delivery to your priorities, Deloitte’s Application management services (AMS) can help you get more from your application portfolio investments. Our straightforward approach focuses on helping you improve business results with continuous measurement to enable smart, efficient decisions that drive down costs, enhance and accelerate value.

Enterprise resource planning

Implementing an enterprise resource planning (ERP) platform can introduce unanticipated challenges. Some organizations struggle to attract and retain the talent required to manage their evolving ERP systems. Others spend too much of their IT budgets on ERP application maintenance and support. Still others face difficulty building the product and business expertise they need to wring continuous value from their package applications.

To resolve these issues, leading organizations increasingly rely on external relationships for ERP management and support. Whether you need to develop a service delivery structure, augment your internal resources, maintain on-site applications or create a remote on-shore or global delivery model, Deloitte’s Application management services ERP practitioners can help.

Leveraging an integrated design-build-run model, we align our resources with your core ERP strategy to streamline implementation and provide supplemental support as required. This lets you optimize your ERP cost savings, risk mitigation and return on investment.

Information management

Many companies invest millions to set up an information management (IM) solution, but inadvertently leave its true value untapped. In some cases, they go live with an initial set of metrics, reports and dashboards, but fail to sustain the solution with technical, functional and industry-specific capabilities. In other cases, they fail to adopt an enterprise-wide information management program, resulting in standalone projects, rising maintenance workloads and an inability to keep pace with system evolution and enhancement.

To avoid these pitfalls, you need a robust business intelligence solution designed to turn your data into a strategic corporate asset. That’s what Deloitte’s Business Intelligence Competency Centre (BICC) provides. Relying on proven industrial methodologies, in-depth industry knowledge, integrated delivery and a flexible resourcing model, our professionals deliver a full range of application support, solution management, business process support, data governance and quality support services.

Systems integration

When reviewing your application management opportunities, many questions arise. Should you develop internal capabilities or outsource to a provider? Which applications, services and functions should you include? How should you structure your mix of resources and capabilities? Which metrics best demonstrate business value?

Application management advisory services provide answers to these questions and more. By leveraging a robust yet flexible methodology, our professionals can help you make decisions across the application management lifecycle — from assessing your initial investment to managing vendor contracts. When your application management decisions are well-informed, you can accelerate implementation, improve IT performance, reduce both costs and risks, and maintain your focus on core organizational competencies.

Our application management advisory services include:

• Strategy development
• Baseline and support model validation and confirmation
• Capability sourcing options
• Transition management
• Service level agreement definition
• Key performance indicator metric design
• Best practice advisory

Application management advisory services

When reviewing your application management opportunities, many questions arise. Should you develop internal capabilities or outsource to a provider? Which applications, services and functions should you include? How should you structure your mix of resources and capabilities? Which metrics best demonstrate business value?

Application management advisory services provide answers to these questions and more. By leveraging a robust yet flexible methodology, our professionals can help you make decisions across the application management lifecycle — from assessing your initial investment to managing vendor contracts. When your application management decisions are well-informed, you can accelerate implementation, improve IT performance, reduce both costs and risks, and maintain your focus on core organizational competencies.

Our application management advisory services include:

• Strategy development
• Baseline and support model validation and confirmation
• Capability sourcing options
• Transition management
• Service level agreement definition
• Key performance indicator metric design
• Best practice advisory