2021 CBC Impact Report

Message from John Johnston, CEO, Deloitte Caribbean and Bermuda region

I’m pleased to be part of a firm which recognizes and demonstrates through active commitment our desire and shared values to live our purpose. Making an impact that matters.

Our people across the Caribbean and Bermuda region, have risen to the challenge of affecting change in the lives of others, despite the pandemic, by intentionally seeking out social projects, collaborating with NGOs and charities to help the vulnerable and have used their skills for positive impact.

With investments of over US$2.3M in our WorldClass and societal programs, we continue to advance our professionals and leadership intention to affect change. 

Our leaders embraced providing flexible work arrangements to accommodate those professionals who may have had children learning virtually due to school closures, or elderly family members who needed support.                        

Our leadership – Partners, Directors and Managers also prioritized the safety and health of our people, clients and communities in which we serve, introducing key policies and ways of working that centered around delivery enabled by technology.

Our recognition of the nuances of remote working, saw our flex-work program benefit many and still allowed for performance excellence. A fact evident in our promotion and new hire figures, with our female professionals enabled to attain their goals – professional and personal.  Our Diversity and Inclusion programs have been deliberately implemented to support a culture of mutual respect, understanding and collaboration as well as support our varied nationalities and ethnic groups represented by our professionals.

We understand our biggest threat is climate change, and for us at Deloitte Caribbean and Bermuda, we have witnessed first-hand the consequences of this threat.

Because of this, we have embraced our WorldClimate program and goal to achieve Net- Zero emissions by 2030 and through our deliberate policy design, sustainable initiatives over the last 2 years, we have reduced emissions from operations and business travel. 

In 2021, our story progresses from being carbon neutral in 2020 for operations and business travel, to being Carbon Neutral in 2021 for all Scope 1,2 and 3 GHS emissions i.e. total emissions from operations, business travel and purchases of goods and services.

 A year of connection, action and impact – our FY21 legacy and story. This has been lived experience for us all and we commit to continuing the journey in 2022.

Over the last four years, our Deloitte Caribbean and Bermuda (CBC) offices have impacted over 31,000 lives through our programs with a reach of 2,200 lives in fiscal year 2021.

Connecting for Impact

Our dedication to serving communities across the Caribbean and Bermuda region is evident in our actions.

Our leaders and professionals have taken time and effort to live our purpose and connect for impact with local charities, schools, NGOs and environmental initiatives.

We have taken deliberate decisions to invest in programs which align with our WorldClass ambitions and Impact Everyday commitment. These have ranged from pre-school and primary school literacy programs, secondary school student mentorship to collaborations with NGOs to provide meals and other needed skill-based services for the benefit of their members.

Our investment of US$2.3M in 2021 portrays our values of taking care of each other and fostering collaboration to make an impact that matters.

Our commitment to responsible climate choices


Our journey began a little over 3 years ago, as we collectively sought to report and understand our emissions numbers, devise operating strategies to reduce our GHG emissions and together with the Global Deloitte Network disclose our climate strategy and output to the CDP and other climate ratings agencies.

We’ve implemented energy efficiency initiatives across equipment, air-conditioning units, lighting and policies for the use of common office areas and low traffic areas to actively reduce overall electricity consumption to lower our Scope 2 emissions. 

We also seek to empower, inspire and spark action in our professionals, through our Climate Champion awards where peers and team leaders can nominate and recognize those individuals who  demonstrate responsible climate choices and contribute to sustainable projects and policies.  

With the establishment of our regional WorldClimate Sustainability Working Group – we have pushed our WorldClimate agenda forward, with leaders and volunteers from each Deloitte Caribbean and Bermuda location.

In 2021, we instituted our Sustainability Policy, which address all GHG emissions categories – Scope 1,2,3 for operations, business travel and the purchases of goods and services. 

We have successfully been able to achieve 33% year on year reduction of building emissions and our business travel emissions numbers, embracing increased virtual interactions with both clients and internal business meetings. We have begun vendor discussions for the use of renewable energies to be onboarded in the near future, as we pursue our goal of Net-Zero by 2030.

As a purpose-led organization, we are demonstrating our commitment to address climate change through WorldClimate, our strategy to achieve net-zero emissions by 2030, “operate green,” and extend our impact beyond Deloitte.

Most significantly, we have built on our operational success for reduced emissions, by investing in Carbon Offset projects for the emissions produced in both fiscal year 2020 and 2021. 1,846MT for operations and travel emissions were offset for fiscal year 2020 and for fiscal year 2021, our offsets expanded to include operations and travel and emissions from purchases of goods and services, with 3,017MT bring offset.

These offset projects for which investments were made included – Rainforest reforestation, Wind Farm sustainable infrastructure and improved cookstoves (for health and livelihood)

Our story progresses from being Carbon neutral in 2020 for operations and business travel, to being Carbon Neutral in 2021 for all Scope 1,2 and 3 GHS emissions i.e. total emissions from operations, business travel and purchases of goods and services.

Greenhouse gas emissions by Scope in 2021

It is the right thing to do to provide people a nurturing workplace, and to help everyone—both inside and outside Deloitte—to fulfil their aspirations and potential!

Making a positive impact for our people

In order to respect the CBC’s commitment to building a diverse workforce in FY2021, we increased our efforts to create a social media recruitment strategy that targeted women and other under-represented groups. In addition, we improved our job advertisements and our external website to ensure that we attract both men and women. We also increased training and guidance to those involved in recruitment activities to raise their awareness and combat unconscious bias.

Moreover, to further equip leadership and our people to foster a culture of inclusion, the CBC provided tips and shared resources more frequently, and organized informal events and mandatory workshops to discuss unconscious bias, well-being and metal health, and how to embed acts of inclusion everyday. We also continued to evaluate our policies and procedures, such as succession planning, to combat systemic bias. 

Finally, with our people working remotely for an extended period of time, the firm quickly turned to new technologies to continue providing a world class talent experience virtually. We centralized and delivered additional virtual trainings to maintain quality (technical and career development), and streamlined our learning activities with the adoption of a new learning platform. Our professionals embraced this and were able to accumulate 13,000 learning hours, averaging 55 hours per full time employee.