Global business services (GBS)


About Global Business Services

What is Global Business Services?

Global business services (GBS) is a term for centralized service delivery models that encompass shared services (captives), outsourcing, and centers of excellence (COEs) to serve multiple business units. Scope can typically include finance, IT, HR, and procurement, as well as other functions, and can be delivered from the onshore, nearshore and offshore locations.

Transforming experiences with Global Business Services

Deloitte’s Global Business Services practice works closely with senior executives to understand their strategic vision and assess how GBS might align with their business strategy to drive results. We advise our clients from initial strategy development, through the implementation and launch of Global Business Services, to refinements of the GBS model over time to help unlock the next frontier of growth.

  • For mature companies with shared services and outsourcing, we work to bring order to existing contracts, practices, and processes. We help find the next opportunity for incremental value, managing exposure to global locations and service providers, and improving internal and external controls.
  • For businesses with limited experience, who may have a single function utilizing shared services or outsourcing, we help capitalize on progress made and leverage lessons learned to drive value across other areas of their global enterprise.

While the specific path and the number of steps to unlock the next frontier of growth differs for every organization, the overarching questions companies should start with are the same: where are we today, how do we compare to leading practices and market direction, and what should we look like one year from now?