Global Business Services (GBS)
Challenges and solutions for a effective SSC
Service delivery models are always evolving. For the world’s largest companies, there’s an increasing shift to more global, multifunctional models that are expected to provide higher value at lower cost. Leading global business are looking into opportunities to optimise their operating model by centralising their core and supporting functions through consolidating the service delivery models.
- What are your typical challenges?
- Solutions for you - how can Deloitte help
- Potential benefits of Global Business Services models
- Get in touch
Global Business Services (GBS), which often encompasses both shared services centres (SSC) and business process outsourcing (BPO) allow the global organisations to create alignment among their business units, serving as a single enterprise organization or network that can drive collaboration and efficiency to improve service delivery. The future of GBS lies in its ability to help companies do even more with less, by leveraging data and knowledge from across multiple businesses, functions, and geographies to transform customer and employee experiences with predictive insights at unparalleled speed.
This builds an exceptional opportunity for the Central European region which is
perceived as the optimum location for setting up the shared service centres both for European and global clients. The largest companies are seeking the
greatest labour differential opportunities and scale as well as global delivery. The opportunity to optimise the cost base remains the top reason for
choosing the centralised solution and the labour arbitrage still remains the top parameter considered while deciding on an SSC location strategy. However as the labour quality becomes more important for the more value add activities, Central Europe becomes the top choice for many multinational and global organisations and the availability of the highly skilled employee pool becomes the top metric in considering a location for setting up a new SSC.
Our Global Business Services experts can help organisations with the pursuit of efficiency in the delivery of modern GBS moving up the value chain in single and multi-function GBS and/or SSC, and build of location capability while keeping in mind the legal and regulatory requirements via our strong SME network.
Our GBS expert group across the Central European region will be able to assist
you at the every stage of your GBS journey, starting from location selection
and feasibility study, through set up and process transition to your shared service centre and/or business process outsourcing partner to optimisation and
automation of the processes.
What are your typical challenges?
How to manage a SSC project?
Where will we locate the SSC?
How to build a business case?
How to design the future operations?
How to manage transition?
How to organize the controls environment?
How to build a successful team?
How to recruit the best people?
How to employ foreigners?
How to improve employee retention?
What is the optimal employee benefit structure?
How to manage the change and communication?
How to build RPA capability and implement it into the SSC?
How to overcome initial investments impacting my RPA business case?
Which processes can be automated?
How to deal with capacity issues?
How to increase the quality of services?
How to free up time for value added activities?
How to set up remote working from Legal and Tax aspect?
What is the most efficient tax model?
How to set up the service price?
Would the project be eligible for a governmental subsidy?
How to set up home office?
How to ensure tax and legal compliance?
Solutions for you - how can Deloitte help:
Create shared vision and strategy
Assess feasibility & build nosiness case
Provide location expertise
Design processes, organisation and technology
Set up of internal controls
Develop process documentation
Prepare right mix of employee value proposition
Engage stakeholders and build the change management plan
Develop a communication strategy and plan
Bring the right people on board
Digital Enablement as part of SSC set-up
Include RPA in the SSC operating model design
RPA recommendations when deciding on outsourcing
Setup of business case implementation roadmap and plan
Assessment of tax and legal impacts
Tax structure set up and optimisation
Grants and incentives
Provide certified project managers
Design of transition approach
Benchmarking and productivity measurement setup
Functional experts on F&A, IT, HR, Procurement, Marketing and Sales and other areas
Insight into employer branding to improve employer attractiveness
Recruitment channels analytics
Employee benefits and their optimisation
Experienced operations and transition management resources
RPA as a service by Deloitte
RPA as an in-house solution in the SSC
Certified RPA training by Deloitte
Addressing key concerns of IT connected to RPA
General Data Protection Regulation (GDPR)
Legal aspect of work from home, tax impacts of remote work
Apply for a cash subsidy for expanding the SSC VAT compliance advisory
Indirect Knowledge Hub
Quality controls monitoring
Insight driven organization
Enhance Customer Experience
Cost and process optimization
Master Data Governance
In-house accounting knowledge sharing system implementation & ad hoc support
Deloitte operational excellence training
Deloitte analytics for prediction of leavers
Identification of key influencers
Optimising employee benefits
Provide skilled resources via the loan staff programme
RPA capacity services and RPA loan
Staff, RPA project management
Transform to RPA enabled operations
Cognitive & Artificial Intelligence
Analytics & Insights
Optimising costs of existing benefits
R&D cost refunds
Ongoing legal advisory
Ongoing tax advisory
SAP S4H transformation
SAP Ariba, Coupa
Tableau, Qlik, Power BI
Disclosure Management Solution
Digital Dox (TP)
Potential benefits of Global Business Services models
- Improved alignment with the business strategy, digital strategy, and
- A global approach that can improve visibility, control, and risk management
- Scale to drive cost and operational efficiencies on a global level across functions and business units
- Benefits from one integrated organization with end-to-end processes and clear accountability
- Improved analytics and insights from access to cross-functional, enterprise-wide data
- Becomes incubator for digital ways of working and catalyst for broader, enterprise-wide digital transformation
- An agile organization with flexible scalability to respond to changing business needs such as mergers, acquisitions, and divestitures
- Becomes a source of talent / workforce needed for the future