Report: TRUSTED ECONOMY in the new reality
Mitigation of the risks associated with rapid digitization
The main purpose of this Report prepared by Deloitte Legal Poland in cooperation with Asseco Data Systems and Obserwatorium.biz is to answer the question in which areas and how the accelerated digitization of enterprises and public administration proceeded during the COVID-2019 pandemic between March and September 2020. While focusing on the Polish experience, we wish to expand this perspective to other European countries for which the experience of the first months of the pandemic and its consequences was just as if not more difficult. We wanted to pay special attention to the legal aspects in order to be able to verify how legislation was able to keep up with the changes that happened at a pace not seen before.
For purposes of the report, electronic surveys were conducted among entrepreneurs and companies declaring implementation of digital transformation projects, as well as surveys and direct interviews with law firms in European countries. Additionally, desk research was carried out, which included cataloging product changes of B2C and B2B service providers in terms of the development of electronic channels of customer contact and transaction execution. The development status of electronic identification and trust services was also examined to verify ongoing changes in the context of increasing the
availability of such services to a wide group of consumers and companies in
order to meet the challenges posed by the pandemic and social distancing
The premiere of the report took place during the European Electronic Signature Forum conference in Warsaw on 30 September 2020.
Key report conclusions:
1. The COVID-19 pandemic has accelerated digitization processes, most enterprises have taken intensive measures in this regard over the last 6 months. Companies have focused on enabling teleworking and transferring internal processes to the online sphere, less frequently pursuing projects related to customer service and sales.
2. Europe needs interoperable electronic document workflow solutions; one of them could be eDelivery which has worked well in some markets, and is planned or already being implemented in others within the framework of digital transformation, but in order to be properly put in place, communication and partnerships are necessary between the commercial sector and regulators at the European and national levels.
3. Enterprises know about electronic signature and use it mainly for administrative tasks, but less than half of them plan to use it for projected digital transformation projects. Trust services must be more easily integrated with companies’ existing IT solutions, take into account user ergonomics and have such a pricing model that will dramatically increase the availability of their applications.
4. The growing popularity of video-onboarding in the commercial sector and the Trusted Profile in public administration in Poland points to a huge demand for electronic identification services, which could be supplemented with commercial solutions.
5. Electronic identification itself becomes a key service that should have a transparent legal framework in public administration and the commercial world, and be implemented in a convenient and safe manner for end customers in as many online processes as possible.
6. Electronic seals have an untapped and underestimated potential as tools that are able to quickly and efficiently address the needs of companies and consumers in the field of secure and confirmed electronic communication between individual business and administrative actors.
7. Trust services also have the potential to be used in completely new, only now emerging new business processes related to the development of the so-called industry 4.0. In this case, the development of trust services will support key large-scale processes, e.g. scalability, high availability, efficiency, accountability or anonymity. This is where new applications of trust services and synergies with technologies supporting industrial processes, i.e. IoT, 5G, Blockchain, will appear. The disruption of global supply chains will necessitate validation of transactions among individual economic ecosystems.