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Services

Digital Customer

Leverage insight-driven strategies and advanced technology solutions to energize sales and service operations for digitally powered growth and enhance your customer relationships with immersive experiences powered by leading digital arts. Eighty percent of the customer moments that make up your brand happen in the sales and service experience. We not only help you make those memorable for your customers, but we integrate your whole business around those moments—whether it’s a trip into your supply chain, logistics, and fulfillment, or advancing the customer mindset of your employees and partners. We find value in the entirety of your business to keep your customers coming back for more.

It’s a digital world, and it’s where you’ll find your customers. It’s also a crowded space, where businesses compete 24/7 for the attention of consumers. Deloitte Digital can help you raise your game and turn your sales and service operations into digitally powered engines of growth.

One way to drive customer relationships and help boost results is by leveraging Deloitte Digital’s Salesforce solutions team which brings state-of-the-art knowledge to every engagement. We also leverage alliances with market leaders like Microsoft, ServiceNow, Oracle, and SAP.

Our teams work with you to imagine, deliver, and run the capabilities needed for cutting-edge, digitally enabled sales and channel systems. They’ll help you formulate your go-to-market strategy, taking into account design incentives, sales effectiveness, and a 360-degree view of the customer. They’ll also harness the game-changing power of technologies such as artificial intelligence, natural language processing, and cognitive computing.

With customers increasingly citing service as a key driver of loyalty to a brand, your business can’t sit still when it comes to delivering memorable service experiences. Deloitte Digital keeps you ahead of the game, helping you design and activate next-generation, digitally enabled customer service capabilities. We’ll work with you to combine the latest digital technologies with leading-edge strategies, insights, experiences, and talent to enable outstanding customer care.

Immersive digital experiences, powered by technologies such as augmented and virtual reality, are the future of the customer experience. Deloitte Digital helps you deliver on that future now, combining technology and design with creative arts to build unforgettable human experiences—both digital and physical.

Explore additional resources

Salesforce

The Deloitte Digital and Salesforce Alliance puts the future of customer relationships in your hands, helping you connect in entirely new ways. Together we can help you re-imagine the way you engage with employees, suppliers, and customers. We’re innovators, designers, and architects of the future, building solutions that put people always at the centre.

UpLink

UpLink is a crowdsourcing platform built through cooperation between the World Economic Forum (WEF), Salesforce, Deloitte and Microsoft/ LinkedIn. Its aim is to bring together entrepreneurs and experts to source ideas and innovations in support of the UN’s Sustainable Development Goals.

Beyond marketing: Experience reimagined

In the new world of marketing—personalized, contextualized, and dynamic—CMOs are partnering with their technology organisations to bring control of the human experience back in house, with a fresh arsenal of experience-focused marketing tools.

Millennials and beyond

Does a focus on millennials potentially masks the importance of other generations? Read what the research tells us.

Key contact

Robert Santner

Robert Santner

Partner

Robert is a Partner at Deloitte Digital in Zurich. His focus is on CRM transformations based on Salesforce, while he has extensive experience in driving customer engagement transformation in sales, se... More