Solutions

Salesforce

Deloitte Digital + Salesforce: One to one customer relationships just got real.

The Deloitte Digital and Salesforce Alliance puts the future of customer relationships in your hands, helping you connect in entirely new ways. Together we can help you re-imagine the way you engage with employees, suppliers, and customers. We’re innovators, designers, and architects of the future, building solutions that put people always at the centre.

With practitioners in over 36 countries, Deloitte brings deep industry insight, proven customer solutions experience, and Salesforce know-how. Deloitte's network of member firms has delivered some of the most inventive and complex projects around the world.

Reimagine how you connect to your customers

To thrive in the new world of digital customer experience, companies need to be faster and smarter, finding new ways to reach customers at every touchpoint. Success depends on the latest innovations in cloud, analytics, mobile, and social – and a whole new digital mind-set.

Deloitte Digital’s vision is simple: empower clients to reimagine how they connect and engage along the customer journey. Deloitte's goal is to be the best in world at driving digital transformation using the Salesforce platform. By redefining the digital customer experience, you can look forward to stronger brand loyalty, a better a customer relationship, and a sales process so personal it feels effortless.

Deloitte Digital has transformed the traditional model of work as one part agency and one part consultancy. Learn more about how its designs inspire, industry experts understand your challenges, and its global Salesforce implementation team makes one-to-one customer relationships a reality. Learn more about Salesforce here.

Explore our industry and cross-industry solutions and accelerators:

ConvergeHEALTH™: creates new health ecosystems to enable the future of health by combining next-generation platforms, deep industry experience, and novel collaboration models. We move with the agility of a health startup, backed by the global reach of Deloitte, to design and offer platforms and services that empower the shift to value-based, personalised health care. ConvergeHEALTH offers products from across a range of technologies, including Salesforce.

ConvergeHEALTH Connect : An innovative platform for effective interaction between the healthcare service provider and the patient. The solution helps companies operating in the sector optimize the patient experience. ConvergeHEALTH Connect mobile and social modules make patient engagement more effective and the insights obtained help respond to their needs more efficiently.

MedConnect: Health care providers need reliable information to provide their patients with effective care. MedConnect—Deloitte’s Medical Information Contact Center is an industry offering designed to make medical information easily accessible in a consistent regulated manner on a global basis. With powerful tools to share content from medical writers and others in the Life Sciences industry, track adverse events, and fulfill Medical Information Requests (MIRs), this platform is designed to help biopharma companies meet compliance standards and decrease Total Cost of Ownership.

R&D Connect for Life Sciences: R&D Connect is a digital, cloud-based suite of clinical apps supporting clinical trial execution and monitoring, mobile innovation, and collaboration and project management. This industry offering provides Life Sciences Research and Development organizations the ability to transform their business operations in an ever changing healthcare landscape.

Cloud4M: Deloitte Digital’s Cloud4M, powered by Salesforce is designed to support the end-to-end customer engagement process, from marketing to purchase to service. Cloud4M helps clients better understand their customers so that clients can connect with them in new ways and orchestrate great experiences.

Fast Energy: FastEnergy is a utilities industry accelerator that combines a broad pre-configuration of standard clouds (Sales, Service, Marketing) with CTI integration (Twilio), Google Maps, CPQ, Get Feedback, pre-build integration towards ISU on MuleSoft and integration with SAP HANA.

Supplier 360: Solution for upstream oil and gas that maximizes efficiency and productivity, acting as more than a CRM platform

Advisor Connect: Deloitte’s Advisor Connect solution, built on Salesforce’s Financial Services Cloud, enables transformation of the financial advisor experience through direct-to-consumer sales capabilities, a unified advisor experience, fiduciary rule compliance, increased productivity, and an exceptional client experience.

Digital Underwriter: Designed to provide end-to-end coverage for the underwriting process, utilizing core relationship management and analytics capabilities, and providing the ability to integrate with a wider ecosystem of technologies.

LifeBox: LifeBox combines the power of the innovation marketplace and Salesforce.com platform for L&A carriers. LifeBox enables a joint go-to-market through an interactive, collaborative approach that promotes "Out-of-Box" solutions to drive the following results: 20 percent decrease in cost; 50 percent increase in speed to market; 300 percent increase in functionality.

GovConnect: A configurable cloud-native suite of solutions and accelerators designed specifically for government. GovConnect lifts barriers to transformation by jumpstarting your projects to replace or augment your legacy systems with proven solutions and accelerators built upon modern engagement platforms.

ChangeScout: A comprehensive change management solution designed to drive even the most complex change programs – from anywhere, on any device, in real time.

ConnectMe™: ConnectMe helps improve employee engagement by enabling employees to communicate, collaborate, and make HR decisions on-demand.

Tracker: A scalable and collaborative tool for project management, design, build and testing effectiveness, and collaboration across the entire project and stakeholder team. Tracker accelerates project timelines and drives a rigorous approach to agile delivery.

Explore our industry and cross-industry solutions and accelerators

Connected Consumer: Our Connected Consumer Platform helps consumer good and retail brands interact with their customers at every touchpoint of their journey, creating a consumer-centric approach.

Pocketsales: An award winning suite of apps built on the Salesforce CRM platform that makes sales and service teams more efficient.

Hub: Deloitte Digital’s B2B customer community portal. A platform for trade engagement, ecommerce, communication and service.

RetailMe: Deloitte Digital’s RetailMe is a ‘mobile-first’ commerce solution that retailers can use to reimagine the omnichannel retail experience to increase conversion, enrich customer interactions, and boost store productivity.

Key contacts

Robert Santner

Robert Santner

Partner

Robert is a Partner at Deloitte Digital in Zurich. His focus is on CRM transformations based on Salesforce, while he has extensive experience in driving customer engagement transformation in sales, se... More

Gabriele Vanoli

Gabriele Vanoli

Partner

Gabriele is a Partner in Monitor Deloitte’s Life Sciences Strategy practice with focus on Commercial Transformation. Gabriele brings 20 years of management consulting experience in Life Sciences acros... More

J.N. Hill

J.N. Hill

Partner

J.N. Hill has 20 years international experience as a business and technology advisor across public and private sector, and has been working with UN agencies and NGOs for over 10 years. His experience ... More

Wouter de Koster

Wouter de Koster

Director

Wouter is a Director at Deloitte Digital Switzerland where he leads the salesforce practice. He has extensive experience in driving digital transformations in the commercial function, supported by a w... More