We help clients create and drive transformational change in customer, marketing and pricing strategies and capabilities that drive business growth, forge profitable consumer and customer relationships, and drive competitive advantage.

Monitor Deloitte’s Customer practice helps organisations create and drive transformational change from the perspective of the customer – to drive organic growth, to deliver valued customer experiences, to improve margins and profitability, and ultimately, to transform how companies do marketing. For each of these platforms we enable organisations from strategy through to execution and then how they measure and adapt for continuous advantage.

We regularly work with marketing, brand, or strategy executives who have a mandate for achieving long-term initiatives while pressured to demonstrate impact and return in the near term. We help them design and deliver customer insight-anchored change and growth in their enterprises.

Our Customer Operations practice helps organisations develop, implement, and operationalise multichannel customer interaction capabilities for both external and internal customer-facing operations. We assist with operational assessment, operating model design; omni-channel effectiveness, technology enablement, sourcing strategy, and transformation roadmap development and execution.

Our Pricing practice helps organisations address the spectrum of commercial pricing strategies, processes, and capabilities to align them with business, marketing, customer segmentation, and channel strategies.

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Connecting marketing leaders to the latest trends and valuable insights.

Contact for Financial Services

Cyrill Kiefer - Partner, Financial Services

Cyrill is Partner in the Banking Transformation Practice. He has successfully led various «end-to-end» transformation projects from strategy to go-live in the area of trading, regulatory, sales excellence, digitalisation and organisational change management. He has more than 17 years of consulting experience in serving retail- and private banks as well as market operators.

He focuses on enhancing and optimisation the interaction between the bank and the client leveraging digital solutions. He also works together with the entire Fintech industry, where is developing agile front-end solutions.

+41 58 279 6920

Contacts for Life Sciences & Health Care

Alessandro Ucci - Partner, Monitor Deloitte Life Sciences

Alessandro is a Partner in the Monitor Deloitte’s Life Sciences practice with focus on commercial excellence. He has more than 14 years of management consulting experience across EU and in the US. He advises global Life Sciences companies in areas such as business and commercial model innovation, product launch, customer engagement and experience. He has led end-to-end commercial transformations enabled by digital and analytics.

+41 58 279 7145

Barri Falk - Partner, Monitor Deloitte Life Sciences

Barri is a Partner who currently leads our Monitor Deloitte Life Sciences practice in Switzerland. Barri is a cross-cultural leader with more than 28 years of global pharmaceutical experience, with a particular emphasis on R&D, commercial growth strategy and business model transformation. She has extensive experience in helping global Life Sciences companies define where they will play and how they will win with therapeutic area and product launch strategies, operating model transformations, real world evidence strategies, and digital innovations in customer engagement.

+41 58 279 9137

Contact for Consumer & Industrial Products

Nico Kleyn - Partner, Consulting

Nico, Consulting partner, leads the Life Sciences consulting practice in Switzerland and co-leads Deloitte’s European Pricing Centre of Excellence. Nico has over 17 years’ experience advising leading multinationals in improving their top and bottom line, by developing and implementing growth strategies through commercial, operational and technology enabled transformation programmes.

+41 58 279 8166