Operations Transformation

Successful businesses anticipate and own disruptions by setting their course and building the capabilities they need to stay ahead. Monitor Deloitte's Business Transformation practice works with executives to catalyse enterprise-wide business transformation, including shaping the business transformation ambition and strategy, formulating new business models and prioritising strategic capabilities and operating model imperatives. This team works closely with Operations Transformation’s EMD team to further design these capabilities and operating models and convenes other Deloitte services to architect the complete business transformation program. Then, we help keep the moving parts connected, while maintaining visibility and a relentless focus on achieving the value our clients seek.

Our business transformation approaches, tools, and accelerators are applicableto the range of disruptors executive teams are tackling, today. Simply put, we create the context for our clients to pursue their transformation with confidence and offer the support to design and pursue an achievable transformation to realise their value ambitions.

Our services

  • Operations Excellence
  • Enterprise Model Design & Transformation Integration
  • Strategic Cost Transformation
  • Global Business Services
  • Real Estate & Location Strategy
  • Revenue Cycle
  • Enterprise Health System Solutions
  • Robotics & Cognitive Innovation

Automation is here to stay

Robotic Process Automation (RPA) offers great potential for businesses to get smarter and more efficient. Successful organizations will be those who embrace the change associated with this innovation, and refocus their workforce to maximize the value from this initiative.

2017 Global Shared Services Survey

Since 1999, Deloitte has been conducting biennial surveys to understand how shared services organizations are capitalizing on leading practices and trends to address their business challenges and better meet their customers' needs.

Key Contacts

Christine Gora

Christine Gora


Christine is the head of Private Sector Transformation services in Deloitte's Swiss practice. She specialises in the design and implementation of growth-led transformations. Since joining Deloitte in ... More

Antonio Russo

Antonio Russo


Antonio heads Deloitte’s Service Delivery Transformation in Switzerland. He has over 15 years of experience advising companies across various industries in Shared Services, Business Process Outsourcin... More