The future of banking

The TrendRadar: The future of banking provides a systematic overview of the most relevant trends in the banking industry.

Why we created the TrendRadar: Future of banking

What is the future of banking? Banking has already undergone profound changes in the past few years. And yet, somehow, the future has still not quite arrived. It is a work in progress and will remain so forever, since change is ongoing. There is a bewildering number of changes happening in banking and the pace of change has accelerated. There are both challenges and opportunities and together they will shape the future of banking.

Technological trends are only part of the trend landscape that is driving the future of banking. New client segments and demands, regulation, societal trends, new products − all these trends interact, creating a multitude of changes that banks need to be aware of.

Discover the TrendRadar: future of banking below by clicking on the coloured circles that each represent a (macro) trend:

How we created the TrendRadar: the future of banking

The TrendRadar: the future of banking is based on a screening of industry trends, their assessment by banking experts, and categorisation by different levels of urgency. Our trend screening was based on desk research, a trend database, and interviews with various industry experts, which led to the classification of seven mega trends (overarching categories) and 30 macro trends (concrete manifestations).

In the assessment, Deloitte professionals and external industry experts evaluated the trends against two criteria: the impact on industry and the time of mainstream adoption. As a result, each trend falls into one of three categories:


Trends have a high to very high impact on the industry. The date of mainstream adoption is expected in the near future or has happened already. If companies have not yet reacted to these trends it is high time to act.


Trends have at least a medium impact on the industry and a medium timeframe of mainstream adoption but are not high in both criteria, such as they are in Act trends. For those trends, companies should actively prepare.


Trends either have a very low to low impact on the industry or their mainstream adoption is not expected in the near future. Trends in this category should be on the watch list.

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What is the future of banking?

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Jean-François Lagassé

Financial Services Industry Leader

Michael Grampp

Research Director & Chief Economist

Dennis Brandes

Senior Research Manager

Swiss TrendRadar

Overtime, the TrendRadar series will be extended to a wide range of industries and topics.

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