Services
Customer & CRM
What does it mean to be a customer? Our answer would be: To be a customer means to be human.
Customer is the drive that keeps a business running. It’s a hybrid world, in the swirl of digital transformation, where you’ll find and connect with your customers. Deloitte Digital can help raise your game and turn your sales and service operations into digitally powered engines of growth.
Regardless the business model, there are usually two common goals for businesses - customer acquisition and customer retention. New customers drive your business forward, while returning customers are your best marketers and backbone. To achieve these two objectives, companies have to know their customers in a deeper level and build meaningful relationships with them. To do that, you will need the right CRM strategy and system in place, you can build on these relationships, and you can free yourself from all distraction and processes that can come with managing your customer data manually. The beauty of CRM is that it can be applied to all businesses, leaving you to focus on your core business goals- your customers.
One way to maintain customer relationships and help boost results is by leveraging Deloitte Digital’s Salesforce solutions team which brings state-of-the-art knowledge to every engagement. With the right Customer Relationship Management (CRM) strategy and system in place, you can build customer relationships more effectively and free yourself from all distraction. Defining a proper CRM strategy will help align action or execution across teams to achieve the overall strategic objectives of the company. So the first step is to define the ultimate goal and destination, which forms the basis of scope of your requirements and then your business will benefit from the CRM activity with a measurable goal. After having a suitable CRM strategy, you’d need to have the best CRM practice to ensure the adoption of the strategies would be deliver and received well not just for your customers, but also your employees.
Our Services
Strategy
Experience
Analytics
Content and Commerce
Marketing
Strategy
Developing strategy is to create an entirely new experience to grow your business.
At Deloitte Digital, we are composed of part Strategy, part Technology, and part Creative to make it 100% Digital. Strategy is the key and the primary step we would take when clients come to us.
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Experience
Experience matters. And relevant experience matters even more. We strive to focus from the user perspective, the Human-Centric design approach, and aim to deliver experiences that are specifically tailored for their needs.
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Customer and CRM
What does it mean to be a customer? Our answer would be: To be a customer means to be human.
Customer is the drive that keeps a business running. It’s a hybrid world, in the swirl of digital transformation, where you’ll find and connect with your customers. Deloitte Digital can help raise your game and turn your sales and service operations into digitally powered engines of growth.
Learn more.
Analytics
Needless to say the power of data is significant, especially during the data-driven era. Over the last 20 years, organizations have been working on maturing their data management capabilities, in order to captivate the value of their data. The issues of data accessibility, reliability, and availability have become increasingly challenging for them.
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Content & Commerce
Content is the media that educates, inspires, motivates, and entertains consumer. No matter which form the content is, it should aim to create an impact on consumers. Where to host the content is another important consideration. When content is aligned and works together across channels, the ‘chain’ of content can deliver a better customer experience.
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Marketing
Explaining Marketing can be overwhelming – it is an umbrella term that consists of marketing automation, loyalty marketing, customer data platform, content marketing, social engagement…All we know is marketers are no longer in the "Mad Men" Era. However, how do we navigate the new marketing landscape?
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