Services
Experience
Experience matters. And relevant experience matters even more. We strive to focus from the user perspective, the Human-Centric design approach, and aim to deliver experiences that are specifically tailored for their needs.
Deloitte Digital’s approach on Human Experience approach is about the thorough customer understanding, from the designing phase with research, interviews, and workshops, to continuous refinement with customer data, making sure that we are providing a personalized, relevant experience.
Today, successful brands deliver relevant experiences that are personalized, efficient, and intuitive, and resonate across multiple channels. Our specialists in Experience design can help you use human experience insights to architect platforms and solutions that create memorable experiences across the entire journey. By taking experience to the heart of ideation, customer experience can be transformed the way you perceive and interact with customers in every touch point through the moments of that experience.
In the new economy, businesses have to rethink how they create, deliver, and retain values for their customer to win their loyalty along the way. It is when Experience Design emerged as a discipline to entail the intangibles. There are different areas within a business have to reimagine in order to deliver experience, from marketing and sales to service and operations. We rely on our know-how to elevate your capabilities and achieve new growth, and breathe new life into your business.
Our Services
Strategy
Customer and CRM
Analytics
Content and Commerce
Marketing
Strategy
Developing strategy is to create an entirely new experience to grow your business.
At Deloitte Digital, we are composed of part Strategy, part Technology, and part Creative to make it 100% Digital. Strategy is the key and the primary step we would take when clients come to us.
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Experience
Experience matters. And relevant experience matters even more. We strive to focus from the user perspective, the Human-Centric design approach, and aim to deliver experiences that are specifically tailored for their needs.
Learn more.
Customer and CRM
What does it mean to be a customer? Our answer would be: To be a customer means to be human.
Customer is the drive that keeps a business running. It’s a hybrid world, in the swirl of digital transformation, where you’ll find and connect with your customers. Deloitte Digital can help raise your game and turn your sales and service operations into digitally powered engines of growth.
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Analytics
Needless to say the power of data is significant, especially during the data-driven era. Over the last 20 years, organizations have been working on maturing their data management capabilities, in order to captivate the value of their data. The issues of data accessibility, reliability, and availability have become increasingly challenging for them.
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Content & Commerce
Content is the media that educates, inspires, motivates, and entertains consumer. No matter which form the content is, it should aim to create an impact on consumers. Where to host the content is another important consideration. When content is aligned and works together across channels, the ‘chain’ of content can deliver a better customer experience.
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Marketing
Explaining Marketing can be overwhelming – it is an umbrella term that consists of marketing automation, loyalty marketing, customer data platform, content marketing, social engagement…All we know is marketers are no longer in the "Mad Men" Era. However, how do we navigate the new marketing landscape?
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