The insurance industry stands on the precipice of profound change. And this disruption is not just digital. Demanding customers, new competitors and a changing set of challenges are transforming the insurance industry.
Through honest conversations with over 200 C-suite insurance executives throughout EMEA, we have worked with Financial Times Remark to identify and analyse four key insurance trends that will shape the future of the industry as we know it.
View the executive summary for the report overview. Access the full report for an in-depth analysis of each chapter, and what this means for your business.
Customers naturally want their problems to be addressed fast, and an organisation that can achieve this is going to put itself in the driver’s seat. We also offer enhancements for long-term customers, which helps boost renewals.
Head of risk management, L&A
As we've learned over the years, in-depth awareness of your product and of customer requirements and working on feedback enhances the relationship with customers. The additional services and even perks—creates the extra nudge that you need to complete the proposal.
Head of tech, L&A
In a fast-paced society, customers tend to lean towards faster query-solving procedures, so we've made sure to enhance the speed of our service without damaging quality.
Head of risk management, Reinsurance
In light of the recent developments, advanced digital services are a must if you want to survive in the market and attract a new generation of customers to your company. But, as ever, strong customer service is still the key factor in retaining customers.
Customers’ needs, knowledge and expectations have expanded exponentially in the past decade. How can insurers adapt to their demands?
Customers are the disruptive force in the insurance industry. In an age of immediacy, constant change and overwhelming choice where loyalty is no longer a given, the industry has to extend beyond its core products and services if it is to retain its customer base.Read more
Our research reveals growth will come from preventative, as well as protective approaches, with a range of new services and products. How will service-based strategies and innovative products change the insurance industry?
The traditional approach of selling protective products is nowhere near enough for the insurer of the future. Growth will come from new service-based models, innovative products and a greater focus on prevention.Read more
In a highly competitive environment, executives acknowledge that organic growth will not be enough. How will the industry use M&A, equity partnerships and alliances to advance growth?
Incumbent firms can no longer rely on organic growth or internal innovation. The winners will be those that can forge alliances with innovative start-ups; ally with InsurTech; and consolidate with their peers. A rapidly changing industry will require unprecedented deal-making skills.Read more
Technological change is a given. But knowing about it and acting on it are very different propositions. How can insurers use technologies such as analytics, blockchain and cloud to their advantage?
Disruption from new technologies is a given. It wends its way through all other trends. But acknowledging it and acting on it are very different propositions. Insurance companies need to know how to deploy the right technology for the right purpose or they risk being left behind.Read more