Now in its eighth year, The State of the State brings together Deloitte and Reform to make an annual assessment of government and public services in the UK. As Brexit negotiations and parliamentary wrangling continues, The State of the State looks beyond the headlines to explore the UK’s public sector from the view of citizens, public sector leaders and the frontline of public services.
The State of the State finds that the public want greater spending on services and perceptions of social inequality have grown. It finds that investment in skills could make a significant difference to some of the UK’s pervasive economic issues including productivity and regional disparity. And it finds frontline public sector professionals are too often hampered by out-of-date technology and working environments.
But amid these challenges, The State of the State finds much to be positive about. Our research shows that public sector leaders are enthused by the prospect of increased spending, public support is strong for government action on big issues like climate change and the thriving public sector ethos at the frontline remains one of the UK’s core strengths.
This year’s State of the State explores government and public services from three viewpoints: the citizen, the public sector leader and the frontline professional. Each of these perspectives is informed by new research. Deloitte and Reform do not endorse any of the views they expressed but reports them here as our research.
Each of these perspectives is informed by new research. To understand the citizen view, we commissioned Ipsos MORI to survey 1,300 UK adults. For the view from public sector leaders, we interviewed fifty people in leadership positions including permanent secretaries, police chief constables, council chief executives, university vice-chancellors, NHS directors, and senior civil servants. And for the view from the frontline, we ran an online crowd conversation with 240 public-facing professionals including nurses, police officers and teachers. All three elements of this research featured participants in England, Northern Ireland, Scotland and Wales to provide a UK-wide perspective.
Deloitte and Reform do not endorse any of the views they expressed but reports them here as our research.
In this publication, references to Deloitte are references to Deloitte LLP, the UK affiliate of Deloitte NSE LLP, a member firm of Deloitte Touche Tohmatsu Limited.