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Organisations seeking to address key challenges like cost reduction, operational excellence, regulatory compliance might look to RPA as a simple, flexible, low-investment alternative to traditional solutions like outsourcing, offshoring and system transformation.

An in-depth look at RPA

RPA has the potential to transform today’s workplace as dramatically as the machines of the Industrial Revolution changed the factory floor. RPA is a way to automate repetitive and often rules-based processes from front to back office across both retained and outsourced operating models.

Key characteristics of RPA include:

• Computer-coded software
• Programs imitating human interaction with applications
• Cross-functional application
• Virtual workforce controlled by business operations
• Agile and non-invasive, works with existing IT architecture and governance