The power of employee engagement

Engaged and motivated restaurant employees are at the heart of positive experience

According to our recent restaurant customer experience survey, a staff of friendly, hospitable employees is the most important element needed for a positive experience at a restaurant.

Yet in their quest to improve the customer experience, many restaurant companies have underinvested in employee development and engagement programs. This imbalance can make it harder for restaurants to create the experience that customers want and generate the business results they need.

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The five elements of employee engagement

Bringing their customer and talent strategies into alignment will require restaurants to make employee engagement a strategic, enterprise-wide priority. Our Simply Irresistible Organization™ model gives restaurant companies a framework for focusing on the five core elements of employee engagement:

1. Meaningful work
2. Supportive management
3. Positive work environment
4. Growth opportunity
5. Trust in leadership

Working toward excellence in each of these areas can help restaurants build a motivated workforce of brand ambassadors who are committed to their employers and take personal responsibility for the customer experience.

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