Perspectives
The impact of automation
Views on how technology may change the business model at financial institutions
This series of three blogs from Bob Contri, Deloitte’s Global Financial Services leader looks at how automation, regulation and talent may affect the front, middle, and back offices at financial institutions.
In financial services, technology is reshaping the front office
Financial institutions have been making strides toward a customer-centric culture. Do the customers feel it yet?
They might before long. Digital disruption is threatening incumbent firms’ control over the customer experience, prompting leading firms to take a harder look at the makeup of their front office. To understand some of the ways that this is playing out, let’s look at the front office from three angles: automation, regulation, and talent.
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Why the middle office is about to get a lot more attention
It’s time to give the middle office its due.
This much-overlooked function of financial services—which supports the front office with resources drawn from finance, accounting, and IT—bears enormous responsibility. Middle office personnel
What lies in store for the middle office?
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Three trends that are redefining the back office
The back office is the engine of a financial institution. Until now, that’s meant structure, reliability, and efficiency—all things that are independent of revenue. But the competitive forces bearing down on financial services are also changing the way we ordinarily think about financial operations.
Read on for three examples.
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