Customer Retention

Customer churn is a major challenge in the highly competitive environments of well saturated markets. Too many companies underestimate the priority of retention or incorrectly focus retention efforts on unprofitable customers. But there is a proven and analytically driven path to success...


At Deloitte we have gathered knowledge about all of the crucial components affecting the success of customer retention actions and apply it in our unique customer retention offerings.

Our customer retention solutions are tailor-made and profit from our experience orchestrating all relevant components according to a client's needs. Our solutions can include retention governance, KPIs, over retention offerings, advanced predictive retention models, retention reports, and anything else your case requires.

By focusing on customer retention as a business issue our end-to-end solutions have repeatedly helped our clients improve performance and focus on growth.


Why to cooperate with Deloitte Analytics?

  • Deloitte was named a global leader in Business Analytics Services by Gartner (2014)
  • Deloitte was named the leader in Analytics IT Consulting by Kennedy (2014)
  • Experienced team (delivered over 50 projects), acting as a regional analytical “Center of Excellence” for Central Europe
  • Platform and technology independent experts (SAS, IBM SPSS, R, Matlab etc.)

41% decrease in churn due to optimum proactive retention using the PtC model Top bank, 2015


Filip Trojan

Filip Trojan

Senior Manager

Filip is a Senior Manager in the Advanced Analytics deparment. He has over 15 years of experience in analytics, machine learning, mathematical optimisation and data science. He has an extensive variet... More

Veronika Počerová

Veronika Počerová


Veronika is a manager in the Advanced Analytics department. She specialises mainly in analytical end-to-end solutions for clients from the finance, energy and retail industries. She focuses on predict... More

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