Analysis
Global Shared Services Survey Report for 2021
During the coronavirus crisis, organisations are placing emphasis on process quality, digitalisation and talent development
Standardisation and process efficiency enhancement are the goals that shared service centres are focusing on most in their strategies in 2021. And, as Deloitte's global survey has shown, they are doing more than well: up to 78% of the surveyed organisations are implementing successful solutions in this area. Other major trends in strategy development include a focus on reducing costs or increasing business value. Innovative solutions in analytics, reporting and digitalisation help companies maintain a stable business development.