Customer and Marketing

Customer retention is an end-to-end solution, helping reduce customer churn and determine the cost of retention, prepare a retention dashboard or set up a reactive or predictive retention using the PtC, PtS or CLV models.

Customer targeting using predictive models facilitates increasing the success rate of marketing and CRM campaigns and improving customer experience.

Are you planning a new service or product for your customers? Do you feel you need to check their reaction in advance? At Deloitte, we will provide you with comprehensive services in the field of user testing or grant you access to our Usability Lab.

Customer Analytics, Market Basket Analytics, Recommendation engine, Actionable Customer Segmentation, Building Insight Driven Organization, Voice-to-Text Analytics, Dynamic Pricing

Market basket analysis is a statistical method intended for analysing customer buying behaviour. It contributes to the growth in sales thanks to improved direct marketing, sale support, loyalty programmes, etc.

Customer Lifetime Value (CLV) represents the net present value of your customer’s future profit or income. Instead of measuring a customer’s past or present value, CLV focuses on his/her potential in the future.

Nowadays procurement faces a number of challenges that arise from its position within the organization. Procurement has a pivotal role to play in increasing supply chain transparency, accessing supplier innovation and delivering enterprise wide cost reduction.  

There are a number of sales-related issues that executives need to address quickly as they begin retooling their organizations to address emerging market demands and differentiate themselves from the competition.  

Our services are designed to cover the whole process ranging from strategy and implementation to business roll out on real users. We help our clients create unique experiences across all channels and help them in building customer relations to gain relevant information which is necessary for efficient operation in the current digital world.