Services
Salesforce
Deloitte Digital’s Salesforce practice brings a new digital mind-set to the complex challenge of transforming customer engagement. We work with forward-thinking companies worldwide to reimagine and build solutions for connecting to customers across every platform, every device, and every step of the customer journey. Using our design, industry, and Salesforce knowledge, we help you create artfully engineered experiences that combine the power of digital, mobile, cloud, and social technologies.
Re-imagine how you will connect with your customers
To thrive in the new digital world, companies need to be faster and smarter, finding new ways to reach customers at every touchpoint. Success depends on the latest innovations in cloud, analytics, mobile devices, and social media – and a whole new digital mindset.
Deloitte Digital’s approach is more about combining 3 key areas – Creativity, Business and Technology in the right balance.
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Deloitte Digital’s vision is simple: Empower clients to reimagine how they connect and engage with their customers. Deloitte's goal is to be the best in world at driving digital transformation using the Salesforce platform. By redefining your customer’s digital journey, you can look forward to stronger brand loyalty, a better customer relationship, and a sales process so personal it feels effortless.
Deloitte Digital has transformed the traditional model of work as one part digital agency and one part consultancy. Learn more about how its designs inspire, its industry experts understand your challenges, and its global team makes one-to-one customer relationships a reality. Learn more about Salesforce here.
Our competencies and accolades
Our team has strong technological skills supported by excellent knowledge of the Salesforce product family which have been proven by numerous global project deliveries across multiple industries. Our capabilities range from custom-made solution design to the integration into client business processes and infrastructure.
Salesforce products
We offer broad expertise across the following Salesforce products:
- Sales Cloud
- Service Cloud
- Marketing Cloud & Pardot
- Community Cloud
- App Cloud
Development
Our technical team led by Salesforce solution architects has experience ranging from quick agile run integrations to complex enterprise implementations with international roll outs. Our competencies include:
- Design, development and testing on the Salesforce platform
- Salesforce System Integration
- Building bespoke applications on Salesforce
Enterprise architecture
We know how to integrate cloud with legacy software and transform architecture using the best standards. Our skills include but are not limited to:
- SOA and Architecture transformation
- ESB implementation and integration
- Enterprise Application Integration
Our project references
We understand well the specifics of individual industries – our team has successfully delivered projects in the financial services, manufacturing, life sciences, automotive, technology and utility sectors:
- Corporate banking back-end solution built on the Salesforce platform, integrated with several systems, supporting client onboarding into Salesforce and their day-to-day business, for a large South African bank.
- Virtual banking platform for a global retail bank utilising blockchain technology, built with MuleSoft and Salesforce as the main platform for customer support.
- Salesforce implementation for a global humanitarian non-profit organisation covering the entire grant-management lifecycle (requests to payments).
- CRM replacement using Salesforce for an online consumer finance provider with operations in 12 European markets.
- Implementation of Sales Cloud covering the entire sales processes for a global car manufacturer.
- Migration of data from a legacy CRM system to Salesforce using professional data migration tools and processes for a major European truck manufacturer.
- Review of Sales Cloud and Service Cloud implementations for a major Central European utility firm across several country subsidiaries including functional recommendations for future system implementations at other group entities.
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