28 Jun.

Re-architecting work

How disruption has created the perfect moment to unlock human potential

Monday, 05:00 p.m.  CET
Event language: English

Deloitte & ServiceNow Webcast
28 June 2021, 05:00–06:00 p.m. CET/04:00–05:00 p.m. BST

COVID-19 has shown that organisations and their people can respond to the pressure of a crisis. But now is the time to make meaningful decisions about how we approach work, the workforce and the workplace, to ensure the disruption of the pandemic accelerates the future of work into positive, sustainable change.

Organisations should consider how to unlock human potential to enable the broader organisation to flourish.

In our 2021 Global Human Capital Trends Survey, executives across Europe identified “the ability of their people to adapt, reskill, and assume new roles” as critical to navigating future disruptions. Furthermore, over 40% of European organisations stated they will prioritise “building an organisational culture that celebrates growth, adaptability and resilience” when transforming work.

The five workforce trends to watch in 2021

  • Designing work for wellbeing: Building a sustainable future where workers can feel and perform at their best
  • Beyond reskilling: Unleashing workforce potential
  • Superteams: Where work happens
  • Governing workforce strategies: Setting new directions for work and the workforce
  • A memo to HR: Accelerating the shift to re-architecting work


As well as exploring the results of the Deloitte 2021 Global Human Capital Trends Survey and the workforce trends to watch, we were joined by ServiceNow's VP Gretchen Alarcon who shared her perspectives on how technology plays an important role in the re-architecture of work – from improving employee experience and the experience of remote working, to using tech to completely change internal processes and streamline the platforms used to get work done.

View the on-demand presentation.

Video Recording


Erica Volini
Global Human Capital Leader Deloitte Consulting, LLP

Throughout her career, Erica has worked with some of the world’s leading organisations to link their business and human capital strategies. She is a frequent speaker on how market trends are shaping the future of work and the HR profession and is a recognised thought leader in the trends shaping the world of human capital today.

Gretchen Alarcon
Vice President and General Manager, HR Service Delivery Business Unit, ServiceNow

With more than 20 years of innovation experience at the intersection of People and Technology, Gretchen is passionate about building products to transform HR and the employee experience with digital workflows. Recognized as a top HR tech thought leader, Gretchen brings a unique view of the challenges many organizations face as they reimagine the future of work. 

Richard Coombes
HR Transformation Leader, Deloitte Consulting, UK

Richard has many years of HR expertise and specialises in architecting and delivering complex HR Transformation programmes and helping organisations get the most from their people. Richard has extensive experience in HR Strategy, HR Shared Services, HR Applications, Service Delivery Model design, HR Outsourcing, and all areas of HR and Talent Management. Richard has experience across all sectors but is currently focusing on FS&I.


For any inquiries or questions, please contact Céline Jezuit, Tel: +49 40 32080 4994.

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Monday, 28 Jun 2021 05:00 p.m. CET
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