A lot has changed in contact center technology. Customers are looking to connect with you in new ways wherever they are and whenever they want. Using the latest in cloud–based contact center technology, you can always be there for them – even better, be smart and prepared for what's coming.
Join Deloitte and Amazon Web Services, as we show you how to build the contact center of the future, using Amazon Connect and Salesforce.
- Current trends in the market of CCaaS
- Overview and features of Amazon Connect
- Case study
How to leverage a cloud–based contact center to build an all–around service experience for customers of connected electric vehicles – for today's times
- Making interactions truly smart – example of Salesforce Voice
Date & Time
Thursday, 25 February 2021
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Business leaders who are responsible for customer experience and/or contact center operations.
Participation in this webcast is free.
Important information – Zoom
Zoom is a leading tool in modern corporate video communications. It is certified by several independent testing organizations who confirm that it meets Deloitte’s requirements for processing confidential information. Functions that do not meet these requirements such as recording, file transfer and attention tracking are disabled at Deloitte. In addition, all data at Deloitte are transmitted via encrypted channels using secure protocols.