automotive captives operational excellence

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Operational Excellence at Automotive Captives

Download the current issues of our publication series below.

Issue #1: Operational Excellence as a No-Regret Move

The first Point of View provides some important background, detailing the need for and the benefits of an Operational Excellence program – this empowers readers to kickstart the debate within their organizations. Thanks to our OPEX-related trends, quantitative analyses and forecasts, we help raise awareness at board level and target the necessary funds toward efficiency improvements.

Issue #2: A Playbook for Operational Excellence

The second Point of View provides hands-on insight into the structure of an OPEX program and its critical success factors.
Readers receive guidance on the key steps involved and how to avoid typical pitfalls during the set-up, ideation, implementation and closing phases. With supporting elements such as the OPEX story, readers can drive real cultural change within their organizations.

 

Issue #3: Digital Self-Services – Get Your Customers Involved

In this issue of our Point of View series, we introduce digital self-services as the first lever in our OPEX Playbook. Captives can offer innovative digital solutions that give customers a convenient way to process inquiries and requests. We highlight the benefits and challenges for Captives as well as potential use cases, outlining our proven Deloitte approach for the successful implementation of digital self-services.

 

Issue #4: Artificial Intelligence – Take your operations to the next level

In the fourth issue, we share our point of view on AI as a second lever in our OPEX Playbook. We highlight different applications and implications of artificial intelligence, from simple process automation to drastic changes in business or operating models. This issue provides hands-on guidance on how to benefit from AI and introduces a systematic approach to identifying and successfully implementing AI use cases in the Captive industry.