Aftersales and supply chain management in times of Corona

ISLA e.V.  in cooperation with Monitor Deloitte

Webcast | May 13, 2020, 2:00–4:00 pm CEST (GMT+2)

The COVID-19 crisis has resulted in a global lockdown. Service professionals at OEMs across industries are facing with an unprecedented kind of “downtime”. They have made short-term actions to respond to the immediate challenge and manage continuity. But what comes next when the restrictions on public life will be gradually eased and lifted eventually? 

Now is the right time to give thought to this phase. How to orchestrate the recovery of (service) organizations and (spare parts) supply chains from the COVID-19 pandemic? What are the learnings from operations in China, a country that is some weeks ahead in bringing Sars-CoV-2 under control.


For registration, please simply forward this message with the word “REGISTRATION” to ISLA e.V.

Get connected

In cooperation with ISLA we are pleased to invite you to our COVID-19 webinar.

The Agenda

  • Welcome and opening remarks
    Peter Rudzio, Managing Director Services & Parts at Claas (Harsewinkel, GER) and Executive Board Member of ISLA
  • Aftersales: The silver lining for manufacturing companies in turbulent times
    Heather Ashton, Manufacturing Research Leader, Deloitte Research Center for Energy & Industrials (Boston, MA)
  • COVID-19 — Orchestrating the recovery of organizations and supply chains
    Jim Kilpatrick, Global Supply Chain & Network Operations Leader at Deloitte Canada (Toronto, ON)
  • Activities during and after the shutdown for Service & Supply Chain — Experiences from China 
    Arkin Pariltan, Head of Lifecycle Solutions Greater China at Heidelberg (Shanghai, PRC)
  • Questions and Answers
    Oliver Bendig, Lead Customer Service & Aftersales EMEA at Monitor Deloitte (Munich, GER) and Advisory Board Member of ISLA 

We hope you are interested in joining ISLA’s webinar on 13 May.


For registration, please simply forward this message with the word “REGISTRATION” to isla@servicelogistics.info .

Once confirmed, you will be sent the link and login to our webinar prior to the event. 

If you have any questions regarding ISLA or the upcoming webinar, please feel free to contact Ulf Nitz, Managing Director of ISLA e.V. .