The Journey to Government's Digital Transformation

In den kommenden Jahrzenten werden verschiedene Faktoren, z.B. die immer älterwerdende Bevölkerung, die Art wie die Regierung Services anbietet, umformen. Die Digitalisierung jedoch ist der wichtigste Faktor von allen, wenn es um die Zukunft geht. Die Transformation der Regierung durch digitale Technologien wird eine wahre Reise werden.
 

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5 Dinge, die Leader beachten sollten:

• Developing a clear digital strategy
  The importance of a clear strategy is undeniable. Government organizations can benefit from a roadmap that addresses the key elements of digital transformation: culture, leadership, workforce, and procurement. But the strategy must be accompanied by a mechanism to track and measure progress against the digital goals.
• User-centricity 
  A key tenet of digital delivery is to start with the user. Yet the survey suggests that many government organizations are failing to engage citizens in service design and lack user-centered design skills in their workforce. Exploring inherently user-centric agile development methodologies is also critical.
• Culture
  As organizations mature digitally, they learn to increasingly employ digital trends and technologies to reinforce a culture of innovation and collaboration. Even designating space and time for groups to collaboratively work on solutions, ideas, and challenges could go a long way toward building a culture of innovation.
• Workforce skills
  The survey identifies workforce and skills as the most challenging area for digital evolution. Many government agencies lack the skills to take full advantage of digital transformation. Digital strategists need to develop a plan that pinpoints what workforce capabilities they need and how they are going to secure them.
• Procurement
  The findings reveal the big changes government organizations want in the procurement process: agile development, less restrictive terms and conditions, and a more decentralized procurement model. Any proposed procurement reform should consider these issues.