Annual Shared Services Conference 2018
Prague | 9–10 October 2018
About the Conference
Through thought provoking content, cutting-edge speakers and unrivalled global networking opportunities, over the last two decades the Deloitte Shared Services Conference has become the largest and most insightful event of its kind in the market.
Building from the themes covered last year, our 2018 conference will focus on how to leverage advances in technology to create a more personalized, improved service for our end users and customers. We will also explore successful operating models, characteristics of the talent and leadership you need, how you can leverage data to provide insight, how you structure your operating model and the technology you should be investing in now.
Last year's conference was attended by around 1.200 delegates including CFOs, Financial Controllers, Global Business Services Leaders, Shared Services Heads, BPO Contract Managers, CIOs and HR Leaders responsible for shared services strategies.
This year we are bringing together Shared Services and GBS Leaders from companies including AstraZeneca, Becton Dickinson, Cisco, Johnson & Johnson, Kellogg, Shell Solvay and Syngenta to share with you some of the latest trends we’re observing in the market, including:
• New ways of looking at customer journey and experience
• Digital operating models
• Advanced analytics
• Future of work and structuring a digital workforce
• Robotics, AI and other automation technologies
Whether you are a mature shared services organization, have outsourced your processes, or are just starting out, the insight will inspire you with new perspectives and help to make the right connections.