Case studies

The Value of Chatbots, Voicebots and Biometrics in Customer Services

Deloitte Survey | Chat, Talk, Touch… A new era of (digital) customer service

This Deloitte survey analyzes Chatbots, Voicebots and Biometrics – it takes a look at the level of acceptance, targeted customers, use cases, and IT solutions, which are already used and / or planned to be used in external and internal customer services.