Unprecedented seems to have become the word of our times – especially for anyone working with or in government. The budget deficits and sovereign debt issues of the last decade were unprecedented consequences of the global financial crisis.
Brexit was an unprecedented and unanticipated disruption to the European Union. And the tragic COVID-19-pandemic required unprecedented economic, social and healthcare responses from governments around the world.
Deloitte’s latest Government Trends report identifies ten developments that we are witnessing in governments around the world, and it shows how these unprecedented disruptions are now shaping their future.
Three trends accelerated by the pandemic
Let me put a spotlight on three of those ten trends that have been accelerated by the pandemic.
In addition, the extra strain on online government processes during the pandemic highlighted the design deficiencies in some. At their worst, so-called digital government services can be shaky online replicas of physical processes that are not designed with our most disadvantaged populations in mind.
As a result, many governments are now looking at their digital plans through an equity lens as well. They are aiming to improve digital infrastructure to support better access to connectivity and apply human-centred design approaches to both digital and in-person environments. Ultimately, that is how governments can build digital access for all.
In the Government Trends 2022 report, Deloitte features ten trends observed in multiple governments around the world. Read the full report here.
Specializes in the public sector, regulation and deregulation, reforms in the public sector and strategy. Carsten is managing partner for Government & Public Services in NSE (North South Europe). He has more than 20 years of experience as a consultant and advisor for the public sector, where he has led several highly complex analyses and larger transformation programs