Client impact

Robots free employees from thousands of hours

Employees in Statens Administration no longer perform the repetitive work of uploading numerous PDFs and Excel sheets to the state databases. A robot has taken on that task, equivalent to 9,000 working hours.

“No-one in Statens Administration finds it challenging or is pleased to perform tasks that are repeated 220 times each month,“ says Trolle Klitgård Andersen, CEO at Statens Administration.

Statens Administration has implemented 18 robots in total, giving its employees more time to focus on tasks that require human expertise.

“We can see that the RPA technology reduces costs and errors, while also increasing effectiveness.”

Trolle Klitgård Andersen, CEO at Statens Administration

More than one third of the processes at Statens Administration include repetitive tasks, so the RPA technology holds great potential for doing things smarter and faster, Trolle Klitgård Andersen explains.

“We can see that the RPA technology reduces costs and errors, while also increasing effectiveness,“ he says.

These days, robots are part of the staff of many organisations. However, it can be challenging to scale up the technology. In a recent global study from Deloitte, surveying 530 organisations, only 4 per cent of the companies reported that they used more than 50 robots. More than one third of the organisations had only implemented between one and five robots.

Trolle Klitgård Andersen

According to Trolle Klitgård Andersen, a good place to start is by asking your employees to identify all the rule-based and repetitive tasks they perform.

”I think most organisations will find that the potential for automating these kinds of tasks is huge. In our case, the next automation step is to combine the RPA technology with the great opportunities presented by machine learning,“ he says.

According to Statens Administration’s result plan, the goal is to cut 20,000 employee working hours by using RPA technology.


Government and public services

The Danish public sector continues to be affected by the digital transformation across central government agencies and local governments; moving from legacy systems to the cloud, and automating administration and services with advanced analytics and artificial intelligence. While digitalisation represents a vast array of opportunities, it also entails a stronger focus on cyber security and the technological resilience to protect our society, citizens and companies. Following the implementation of GDPR in 2018, the public sector has a strong focus on compliance, control and inspection.

The role of the regulator is evolving rapidly – in terms of how regulation is developed and how it is enforced. The speed of new technological products, with the rise of new types of business models of a digital cross-sectoral nature, presents new challenges for the regulator. The future of regulation will thus be based on cross-sectoral partnerships between policy-makers, private businesses, NGOs and tech start-ups, to balance the protection of citizens against technological innovation.

Deloitte works with the public sector and government to shape the future welfare state through more efficient systems and solutions and by promoting higher levels of compliance and cyber security, among other things.

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