Client impact

The Danish Ministry of Health – collaborating on the COVID-19 vaccine rollout

Over the last year and a half, the COVID-19 pandemic has turned the world upside down. Governments have had to navigate in unknown territory, and societies have been challenged, to say the least. But in the midst of the storm, the light at the end of the tunnel brightened. Vaccines were underway – quicker than most could have predicted. And the message from the Danish Government was clear: the vaccines were the way out of the crisis and back a to pre-coronavirus world.

Rapid action was required from authorities and institutions around the country. Jointly, they had to ensure that when Denmark received the vaccines, the journey from the cooled storerooms to the arms of the Danes would not be long. But this particular vaccine rollout was like no other. In fact, it was not possible to simply copy and paste processes and protocols from the yearly influenza vaccine programme. The volume of vaccines, the number of people receiving the shots, and the capacity necessary to make sure that vaccines were given to those who needed them the most required a different approach.

From the first shot to mass vaccination

With a decentralised Danish healthcare system, there was an urgent need for close collaboration and a joint plan across the state, regions and municipalities that could ensure swift and professional execution. The Danish Ministry of Health embarked on a journey with Deloitte to ensure a smooth vaccine rollout in collaboration with the Danish Health Authority. The entire country was paying close attention – and in December 2020, the first Danes got their shot.

Now it was time to upscale and systemise the process even further. This required new collaborative workflows for IT solutions, detailed logistics plans and data tracking, with which Deloitte assisted. A new reporting setup was built using Power BI, strengthening and intensifying the reporting of variables such as who had been invited for vaccination, who had booked a timeslot, and who had gotten their first and second shot. Hereby, it became possible to closely monitor progress and adjust where necessary.

“The Ministry of Health needed particular and prompt expertise on cross-sectoral programme management, workflows and logistics, and Deloitte has delivered professional and timely support to the execution of the Danish vaccination rollout,” says Stine Sønderby Bonde, Head of Division, Danish Ministry of Health.

The entire healthcare system has worked hard together with the team from Deloitte to ensure a smooth vaccination process, where all stakeholders demonstrated an incredible capacity for adjusting to unforeseen circumstances and delivering a new operating model. The result is the successful vaccination of millions of Danes, enabling society to get back to a more normal state – and important lessons learned, preparing us for possible future pandemics.

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The Danish Ministry of Health – collaborating on the COVID-19 vaccine rollout

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