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Rise of RPOs: The intersection of RPA and BPO

How clients can benefit from both

The future business model will not be merely an RPA or a BPO. It will be a new evolved entity - a Robotics Process Outsourcing (RPO) of sorts. The clients stand to achieve short and long-term benefits from this convergence and automation vendors providing end-to-end solutions.

Clients stand to achieve short and long-term benefits from the convergence of RPA and BPO service providers into Robotics Process Outsourcing (RPOs), and automation vendors providing end-to-end solutions, and with cognitive solutions driving majority of the growth in this space.

  • Digital Products, and Services offerings will dominate service providers in the future, accentuated with strategic partnerships with RPA vendors
  • Service Providers are increasingly moving towards Cognitive Automation and AI as the next phase of growth as clients demand even lesser human intervention
  • Automation vendors are developing end-to-end digital capabilities, which will impact the way clients buy digital solutions

Traditionally, Robotics Automation was considered a high-investment low return exercise, largely owing to high costs of automation. However, as the scale of adoption of RPA has increased and low cost automation vendors have increased, the inflection point of automation is becoming easily achievable.

The future business model will not be merely an RPA or a BPO. It will be a new evolved entity- an RPO of sorts. We are already seeing the headwinds for this change with RPA vendors providing end-to-end solutions to clients, often with no intermediary in the way.

The future also holds exciting growth in the upcoming spaces of Cognitive Automation and Artificial Intelligence, which are augmenting the vanilla bots that are in use today.

This tectonic shift in the industry will also yield great benefits to customers with greater flexibility and cheaper systems that are continuously evolving and we are set to see a new ecosystem soon, one that has already been set into motion and holds exciting possibilities that have been explored here in detail.

Download the insights article to learn more.

If you have any questions, please reach out to Shakti Singh or Christopher Hodges.

 

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