Insight

2021 commercial real estate outlook

Using digital and analytics to revolutionize tenant experience

​Challenges, opportunities, and the potential for transformation: Learn how commercial real etsate companies can prioritize tenant experience and use advanced technologies to help enhance efficiency, identify risks and drive growth.

 

Key messages:

  1. The unprecedented impact of COVID-19 on the global economy and the commercial real estate (CRE) industry continues to challenge leaders.
  2. Digital transformation of the business and tenant experience could become a business imperative. More than one-half of respondents (56%) believe that the pandemic exposed shortcomings in their organizations’ digital capabilities. Companies can strengthen operations and build trust with tenants by adopting a structured approach to digital transformation, bolstering cybersecurity and data privacy efforts, and leveraging and using analytics to make data-backed decisions.
  3. The pandemic is disrupting the value proposition of CRE, especially for offices, retail, and hotels, causing most CRE companies to reevaluate existing portfolios. Meanwhile, CRE companies face cost pressures due to softening operating fundamentals: Respondents plan to reduce costs by 20% on average. Optimizing operational costs and using technology to reposition space and for facilities management can improve operational resilience.
  4. CRE organizations are feeling the financial impact of the current economic environment—36% of North American respondents, compared to 25% European and 23% APAC counterparts, expect rental collection declines of more than 20% in the next year. To enhance financial strength, companies could focus on bolstering their asset portfolios and digitizing the finance function.
  5. More than 50% of respondents acknowledge that their ability to succeed in the postpandemic world will be hampered in the near term by employee concerns about returning to work. Planning and implementing a talent transformation to adapt to the future of work, and prioritizing diversity and inclusion will provide a competitive edge.

 

Download the full report here on the page.

Download the 2021 commercial real estate outlook report
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