22.10.20, 9:00-9.45 | Virtual Event

NextGen Global Business Services for Financial institutions

Stop acting like a bank

22.10.20, 9:00-9.45 | Virtual Event

Target group: Decision makers for the shared services operations in the Financial Services Industry

Financial services organisations have been moving to Shared Service Centers or more than a decade adapting and optimising their model.

However, disruptive technologies and customers are forcing organisational change.

For this session, we have invited Srishti Krishna, one of our global experts within global business services, to demonstrate examples of how to combine customer experience design with operational excellence to provide endless potential for growth and cost reduction for the financial services industry.

Based on experience from some of the largest global financial services organisations, Srishti Krishna will bring concrete examples on how to pierce through successive layers of the organization to get rid of manual processes, to increase automation, and to get closer

to customers in terms of convenience and capabilities.

Key takeaways

Inspiration and cases from leading financial institutions

Understand how to drive value beyond low cost transactional processing

Inspiration on how to evolve the operating model


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