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Enterprise transformation and performance improvement strategies during the Covid-19 pandemic

The COVID-19 pandemic is reshaping the global business landscape and fundamentally changing how people around the world live and work. To better understand the short- and long-term impacts of the crisis—and what companies around the world are doing about it—we recently conducted a special mid-cycle version of our regular biennial survey of global cost management practices and transformation trends. Actions that companies are taking right now to address COVID-19 can have a major impact on their long-term competitiveness and performance. As such, it is crucial for decision-makers to understand how the crisis is unfolding from a business perspective, and what the future is likely to hold. In this report, we discuss the key survey findings using a three-stage framework (Respond-Recover-Thrive) to analyze companies’ actions and expectations as they cope with the pandemic and position themselves for the post-crisis world (the “next normal”).

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