System Integration


Robotic Process Automation (RPA)

It’s not just about technology.

Your challenge today

You are facing increased pressure to reduce costs, while increasing quality and customer satisfaction. However, complex IT landscapes and limited IT budgets make automation and other IT changes in organizations too long and costly. This results in a high number of administrative tasks with low added value to customers and shareholders.

How Deloitte can help

Deloitte’s Robotic Process Automation (RPA) offering delivers automated and improved business processes, making your organization more effective, efficient, and increasing capacity in your teams. We assess your needs and match your requirements with technology that suits your purposes. RPA proofs to support in automation of repetitive activities, and thereby freeing up your workforce, achieving cost reductions and service improvements. Activities are performed faster, without errors, and without any changes to your current IT landscape.

Defining RPA

Robotic Process Automation is a way to automate repetitive activities. Dedicated robotic software emulates human execution of repetitive processes with existing applications. It can be used to automate all processes across functions that are highly repetitive, prone to error, rules based, and time critical and/or seasonal; Shared Services is a good place to start the journey.

Existing IT applications are captured and interpreted by software, also known as a ‘robot’, to perform routine business processes such as transaction processing, data manipulation and communication across multiple IT systems. Entire end-to-end processes can be performed by the software robots, usually human interaction is only required to handle exceptions. Multiple robots can be seen as a virtual workforce.

Benefits of RPA

Benefits of this virtual workforce go beyond cost reduction, and include

  • 24/7 availability
  • Increased process efficiency and speed
  • Improved accuracy (quality) during the execution of the process
  • Flexibility and scalability
  • Increased security
  • Increased employee morale – employees are free to add more value
  • No changes are required to the current IT landscape

A RPA strategy in five steps

The development of a process robotics strategy for your organization follows five steps, looking beyond the initial deployment to the growth of Process Robotics in the organization:

  1. Perform an assessment to identify robotization opportunities
  2. Build your business case
  3. Determine which operating model is optimal
  4. Identify your partner(s) in RPA
  5. Plan the Robotics roadmap

Our added value

Our RPA experts are able to help you with the strategic decision to automate processes, conducting a proof of concept, selecting the most appropriate software vendor, and implementing your virtual workforce, while taking care of the organizational, change management and maintenance aspects.

Deloitte has a proven experience in successful RPA project delivery and has partnerships with the main software vendors. From a simple idea to a fully functioning Robotics Center of Excellence, we will guide you throughout your whole RPA journey.

Our local experts are members of a network of more than 700 recognised R&CA specialists in Europe. Our R&CA Center of Excellence based in the Nordics provides end-to-end expertise and support.

Industry specific Robotics experience

  • For more details on Process Robotics in financial services please follow this link.

Global Robotics Survey 2017

This report builds on our previous research on robotics and process automation. The 2017 global robotics survey attracted over 400 responses and its findings demonstrate clearly that robots are here and they are here to stay. For more information, follow this link.


Jørgen Steines

Jørgen Steines


Jørgens fokus er på udvikling og leverance af ydelser inden for intelligent procesautomatisering. Han rådgiver om de enorme muligheder, der findes i de mange forskellige typer af automatiseringsteknol... Mere

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