Customers expect quality and value in return for their business, but meeting these expectations can be quite different for organizations that provide services rather than products.
Deloitte Service Operations practitioners work with service organizations across multiple industries and sectors to improve profitability and business productivity. We help you enhance core elements of your business model, applying analytics and “outside the box” thinking to improve service quality for your customers while creating value for your organization by simplifying processes, reducing operating costs, and aligning technology systems to operating models to achieve a competitive edge.
To remain competitive in the digital era, organizations across all industries must assess and build the digital capabilities needed to grow and exploit new business channels. However, digital transformation is not easy, irrespective of where you are on your digital journey.
Suomea maailman 250 suurimman vähittäiskaupan joukossa edustavat S-ryhmä ja Kesko. Kärkikolmikkoa hallitsevat amerikkalaiset kauppajätit – loput top 10:n sijat jaetaan eurooppalaisten ja amerikkalaisten kesken. Wal-Mart on yhä kirkkaasti suurin.
European banks face significant risks in the retail payments market, as emerging fintech players and regulatory reforms pose new challenges. In this report, we explore the main scenarios which are likely to emerge and the strategies banks could follow to respond to market changes.