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Service Desk Specialist - CIS Technology Services (CTS)

Deloitte announces vacancies 

Deloitte is one of the leading international professional services firms that offers audit, consulting, corporate finance, enterprise risk, and tax and legal services. Our vision and strategy, developed in collaboration with leadership and member firm partners from around the world, focuses on working together as one across geographic, functional, and business borders to deliver excellence in all of the services provided by our member firms. Deloitte in Georgia is part of the CIS Holdings Limited (“Deloitte CIS”), a member firm of Deloitte Touche Tohmatsu Limited (DTTL).

Deloitte is pleased to offer a number of exciting job opportunities for bright and proactive team players to join its ICS department for the position of:

Service Desk Specialist - CIS Technology Services (CTS)

Location: Tbilisi
Department: Internal Client Service

The role will include:

  • Provide 1st level support to internal clients by phone, written request, or physical interaction;
  • Install and configure computers and other equipment both hardware and software parts;
  • Develop end-user documentation such as user guides, policies and procedures, training materials, etc;
  • Assist other team members, knowledge sharing, team player;
  • Provide stock and inventory management in line with ITSM model and internal Deloitte rules;
  • Take material responsibility for the equipment in stock;
  • Organize administrative function of network facilities;
  • Purchase of IT equipment, contracts signing and prolongation in line with internal process.

Requirements:

  • Higher technical education;
  • Good knowledge of computer hardware and software Win 8,10 as mandatory requirement;
  • Practical knowledge of installation and maintenance of computers;
  • Written and verbal communication skills in Russian and English;
  • Working experience in IT area no less than 6 months;
  • User-friendly, polite, patient;
  • Able to explain technology in simple, understandable way;
  • Ready to work under pressure\overtime (seldom);
  • Ready to learn and share the knowledge;
  • Team player with strong interpersonal skills.

Please send your CV to career@deloitte.ge by November 15, 2021

Header of the email should indicate “Attn:  “Service Desk Specialist”

Please, indicate your salary expectation in CV.

No telephone enquiries please. Successful candidates will be contacted directly.

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