Operations Transformation Offerings
- Operations Excellence
- Enterprise Model Design & Transformation Programs
- Strategic Cost Transformation
- Global Business Services
- Revenue Cycle
Our clients are navigating a shifting landscape characterized by increasing customer expectations, economic and regulatory uncertainty, and rapid public adoption of new technologies and channels. Deloitte’s Operations Excellence practice brings a unique depth of sector and functional knowledge to transform core processes through agile delivery. We work with clients across all industries applying next-generation solutions, including robotics and cognitive tools, to optimize operations and ensure they meet the organization’s cost, customer experience and growth objectives.
Helps clients design and deliver processes to enhance experiences through customer-led design.
Helps clients improve processes and transform in a landscape of increasing regulation.
Helps clients redesign processes and identify opportunities for automation to improve customer experience and eliminate waste.
Helps clients design processes that are digital by default and deliver across all channels.
Enterprise Model Design & Transformation Programs
Enterprise Model Design helps organizations drive operational changes required to achieve its vision. We connect the strategy and business model to the appropriate operating model; creating organisational agility, defining the capabilities required to win, leveraging the full potential of technology and helping businesses to embrace modern technologies that help them thrive in today’s digital world. Transformation Programs helps organizations design, execute and manage large-scale transformation programs with a singular focus on value realisation.
We help companies realise their strategy by:
Defining the interaction and accountability between corporate, business units, customer segments, support functions and geographies.
Designing business capability blueprints and multi-layered operating models that leverage the power of digital technologies and, integrate technology in every aspect of the organisation’s enterprise model design and establish organizational agility to optimize entire businesses, specific functions or business units.
We offer a big-picture perspective to your C-suite; providing critical decision-making, risk management, and resource tools with industry focus to help you navigate the journey; and chart a course for the least resistance, cost, and delay in achieving your objectives.
Deloitte’s approach to Transformation leverages its significant experience in driving change in large-scale, complex transformations across industries, while focusing on the need for appropriate talent, process, systems, and tools to manage critical integration points and risk factors.
Strategic Cost Transformation
Support clients to optimize and align costs strategically through the implementation of traditional approaches, target operating models and advanced cost solutions related to automation and cognitive technologies. Our final aim is helping clients to transform their business and operations to achieve sustainable actions that allow capture of savings, margin improvement and strategically allocate resources to growth initiatives.
Save to turnaround. Focus on immediate actions to reduce costs, maximize liquidity, bring stability, and capture savings to avoid further deterioration of the business.
Save to fund. Focus on actions that help improve cost and competitive position, avert cuts that might inhibit future growth, and rebalance costs to fund investments in business strategy enablers.
Save to grow. Enable or develop a scalable cost or business platform to fuel growth and investment in core capabilities while supporting a differentiated business strategy.
Save to transform. Improve business operations through application of disruptive cost approaches such as automation and cognitive solutions to enable agile strategies in the business and set the stage to thrive in a fast changing market environment.
Global Business Services
Deloitte’s Global Business Services practice focuses on optimally linking multiple stakeholders in a global, responsive, integrated and dynamic service delivery network. It focuses on delivering required value ‘on-time, all-the-time’ by building a network of right nodes by creating a common governance model and standardized infrastructure to deliver services across geographies, business units, functions and business processes to improve delivery efficiency, effectiveness while also creating next generation platforms in SMAC (Social, Mobile, Analytics and Cloud) and Intelligent Automation.
Helps organizations realign processes and services into centralized standardized operating models (cost effective and quality driven), effectively supporting the business and providing a platform to enable future growth in one to multiple countries while allowing the companies to focus on the core business.
Helps organizations evaluate the value of outsourcing and how to successfully navigate the full lifecycle of the outsourcing journey, including IT, Finance, Procurement and industry specific processes.
Helps our clients modernize their outsourced/shared services, including helping them to embrace and prepare for new technologies (e.g. robotics).
Our end-to-end Revenue Cycle transformation services help clients achieve financial goals of net revenue improvement, cash acceleration, and cost reduction through the following approaches:
- End-to-End Transformation: Redesign processes, enhance technology, redesign operating model, lower cost through robotics and process automation
- Charge Integrity/Reimbursement: Enhanced revenue capture and reconciliation processes to improve net revenue
- Patient Experience: Develop and implement a customer and digital patient strategy to improve efficiency, outcomes, and patient satisfaction
- Compliance and Regulatory Risk: Evaluate/monitor risk and compliance of key systems and processes with US and state regulations
Client relations management
A strong customer focus is required of those who want to succeed in the contemporary business environment. It means that companies are increasingly building competitive advantages around unique relations with clients - from understanding their individual needs to developing communication technology.
Our comprehensive CRM services help businesses to determine their strategy, increase performance quality, decrease costs of engagement, servicing and retention of clients due to the clear understanding of their distinct characteristics.
Robotics & Cognitive Innovation
Deloitte’s Operations Transformation practice applies robotic process automation (RPA) to achieve enhanced business productivity, process accuracy, by replicating human actions. This cross-industry offering is a part of our global Robotics & Cognitive Innovation offering which we collectively refer to as the Deloitte Cognitive Advantage.
Move employees up the value chain and improve performance - reducing errors, time, and cost through the use of software to augment or replicate human actions and decisions. Example: RPA processes credit card applications in a fraction of the time, based on pre-defined rules.