Moments of Impact

Co-authored by Deloitte Consulting LLP's Chris Ertel, Moments of Impact helps to "crack the code" on what it takes to design strategic conversations that soar rather than sink. Drawing on decades of experience — and supported by leading-edge social science research, dozens of real-life examples, and interviews with well over 100 thought leaders, executives and practitioners — Moments of Impact unveils a simple, creative process that leaders and their teams can use to craft solutions to their most vexing issues.